1) Determine student and parent eligibility and award Federal Direct Loans in the Banner system. Calculate award amounts within the assigned Cost of Attendance to ensure the aid package meets federal guidelines. Originate the loan records in compliance with federal regulations.
2) Calculate and certify eligibility for private / alternative loans.
3) Research student loan information through the utilization of various student aid databases, including Common Origination and Disbursement (COD), the National Student Loan Data System (NSLDS), and ELM.
4) Review rejected loan transactions and resolve loan processing and disbursement issues.
5) Provide loan-related guidance to the MT One Stop and inform students and parents regarding eligibility for federal and private / alternative student loans.
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Required Education
High School diploma or High School Equivalency (HSE) required.
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Required Related Experience
Two years of progressively responsible experience in an office / customer service environment required. A bachelor's degree may be considered in lieu of work experience.
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Desirable Related Experience
Associate Degree (or higher). Knowledge of policies, regulations, and practices for awarding federal and private/alternative loans. Experience using the Banner System, federal Common Origination & Disbursement system, National Student Loan Data System, and ELM.
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Documents Needed to Apply
Cover Letter & Resume Required
MTSU offers a comprehensive benefits package, including but not limited to the following:
Sick Leave
Vacation Leave for Administrative/Classified Staff/12-month Faculty
13 paid University holidays
Medical, dental, vision, and life insurance
Retirement plans
Optional 401K and 403B Deferred Compensation Plans
Educational benefits for the employee and their spouse and dependents
MTSU is an equal opportunity, affirmative action employer that values diversity in all its forms. Women, minorities, individuals with disabilities, and protected veterans are encouraged to apply.
Proof of U.S. citizenship or eligibility for U.S. employment is required before employment (Immigration Control Act of 1986). Clery Act crime statistics for MTSU are available at https://w1.mtsu.edu/police/annual-security-report.php or by contacting MTSU Public Safety at (615) 898-2424.
MTSU is a Tobacco & Drug-Free campus.
This position requires a criminal background check. Therefore, you will be required to provide information about your criminal history to be considered.
For individuals requiring reasonable accommodation to apply:
In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation to apply for a position with MTSU, please call 615-898-2929 or email emp@mtsu.edu.
Application Review Date:
October 20, 2025
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