Job Description

Join a dynamic team where your expertise, strategic thinking skills, and operational excellence will be pivotal in driving the success of our finance product portfolio.
As the Finance Product Portfolio Operations Lead, Vice President, within the Product and Transformation product operation team, you will play a critical role in enhancing operational efficiency, supporting strategic initiatives, and fostering collaboration across product lines. You will leverage your strong leadership, communication, and organizational skills to ensure alignment with business objectives and promote continuous improvement. Additionally, you will work closely with other PPOs and the wider team to ensure seamless change management and operational alignment.
Job Responsibilities:

• Collaborate with Product Owners, Area Product Owners, and other PPOs to understand and align on goals, objectives, and priorities.
• Communicate incoming and outgoing messages between the Product Portfolio Operations (PPO) team, Product teams, and the wider PXT product operation team, amplifying the Head of Product's messaging deep into Product organizations.
• Coordinate and facilitate the execution of strategic and operational projects across product lines to ensure delivery against business objectives.
• Monitor the overall health of the portfolio through key metrics and data (e.g., business & customer outcomes, OKRs, product health metrics, capacity distribution).
• Develop and deliver executive communications and presentations to convey strategies, initiatives, processes, and performance to leadership and key stakeholders, aiming for buy-in, support, and advocacy for the portfolio.
• Assess and identify productivity opportunities using data-driven insights.
• Implement best practices and innovative solutions to enhance productivity and operational effectiveness.
• Offer thought leadership, strategic, and analytical support to Product Owners as they develop new products and deliver on priorities.
• Manage operational cadences for executive communications and reporting with clear timelines and accountability.
• Support training, needs assessments, and continuous improvement practices for operational efficiency.
• Implement operational structures and frameworks to enhance efficiency and coordination within the product line and across the wider PXT product operation team.

Required Qualifications, Capabilities, and Skills:

• 5+ years of experience or equivalent expertise in product management, program management, or performance optimization.
• Proven ability to demonstrate a deep shared knowledge and understanding of product-specific context.
• Exceptional consulting abilities to guide partners in optimizing their product strategies and achieving business objectives.
• Self-starter with a style that fosters teamwork and collaboration with various stakeholders and partners.
• Excellent communication skills with experience authoring executive-level communications and presentations.
• Ability to synthesize complex information in a strategic and compelling way for effective communication to relevant stakeholders.
• Flexibility to adjust to multiple demands, shifting priorities, and ambiguity.

Preferred Qualifications, Capabilities, and Skills:

• Experience working in an internal strategy group or at a strategy/management consulting firm is a plus.
• Familiarity with agile methodologies and product lifecycle management.
• Proven ability to manage and implement operational effectiveness initiatives.
• Proficiency in Microsoft Office tools (Excel, PowerPoint, Teams) and Atlassian (JIRA, Confluence).

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans

Skills Required