Job Description

Finance Analyst - Customer Programs
About the Role:
We're looking for a detail-oriented and analytical Finance Analyst with a continuous improvement mindsetto join our Customer Programs team to support key financial, administrative, and customer program processes across the organization. In this role, you'll manage accruals, deductions, and payments for customer programs, royalties, and broker commissions while ensuring accuracy, compliance, and timely financial reporting. Your work will support forecasting, sales reporting, and month-end close activities and will play a critical role in maintaining strong relationships with our customers and internal partners.
What You'll Do:

• Manage month-end processing and procedures for customer programs, royalties, and broker commissions.
• Reconcile deductions and payments, ensuring accuracy against signed customer agreements.
• Calculate accrual reserves and provide required documentation for financial close.
• Investigate discrepancies between customer calculations and Hoffmaster records.
• Create and maintain vendor and customer program agreements; ensure timely signatures and proper documentation.
• Lead customer program calculations, payment processing, audits, and periodic program reviews.
• Provide sales managers with updates on accrual tracking status vs. budget and forecast.
• Maintain organized, accurate records for customer programs, royalties, and broker commissions.
• Support Sales Administration and FP&A teams with reporting, forecasting, and other analytical needs.
• Identify opportunities to automate and improve manual processes across customer program workflows.

What We're Looking For:

• Strong analytical skills with the ability to interpret financial data, identify discrepancies, and ensure accurate results.
• Advanced Excel skills, including data analysis and working with complex spreadsheets.
• Excellent written and verbal communication skills with strong attention to detail.
• Ability to work collaboratively in a team environment and support cross-functional partners.
• Understanding of accrual accounting and the ability to calculate anticipated expenses based on revenue earned.
• Bachelors degree in Finance, Accounting or related field preferred
• Minimum of 2 years of experience in accounting, finance, or a similar analytical role.

Organizational Values
Safety - Teamwork - Customer Focus - Ownership - Initiative - Creativity
At Hoffmaster, our Core Values and strong sense of Integrity guide how we work and engage with each other every day. The Business Analyst for Customer Programs will demonstrate these values by promoting Safety through accurate and compliant financial processes, and by supporting an environment where cross-functional partners feel comfortable asking questions, clarifying assumptions, and collaborating openly around data and program accuracy. This role also exemplifies Teamwork by collaborating closely with Sales, FP&A, Accounting, and Customer Service, ensuring alignment, transparency, and shared problem-solving. In addition, this role maintains a strong Customer Focus by validating program details and addressing discrepancies promptly; takes Ownership of month-end activities and program accuracy; shows Initiative by identifying improvements and automation opportunities; and uses Creativity to design efficient workflows and reporting solutions that support Hoffmaster's commitment to operational excellence.Let's connect!
At Hoffmaster, we believe every person deserves to feel successful. That's why we provide a total rewards package designed to support our employee's success -at work, at home, and in life. This includes: Medical, Dental, Vision, Life and Disability insurances, Tuition and Student Loan repayment assistance, Physical and Mental wellness programs, Paid vacation and holidays, Employee Assistance Program, and more. Learn more about our Benefits at HoffmasterBenefits.com !
The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
Reasonable Accommodations Statement: To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.
Equal Opportunity Employer, including Veterans and Individuals with Disabilities.

Skills Required