Job Description

Overview

At

Vision IT

, we put people first-our employees, their families, and our customers. As a

Field Technician Support

professional, you will be an essential member of the

CG SYD 88/831

Field Services team

, at the

Aerospace Complex

. You will be responsible for the setup, installation, maintenance, and troubleshooting of

end-user devices

, ensuring secure, seamless IT operations for mission-critical personnel and systems.


This role requires a

technically proficient and customer-focused individual

who can proactively manage sensitive IT assets, deliver timely issue resolution, and support IT operations that align with high-level Department of the Air Force (DAF) objectives. Occasional after-hours support may be required to resolve critical issues and maintain mission continuity.

Key Responsibilities

#

Dedicated IT Support for Sensitive Systems

Provide on-site and remote support for devices, including

setup, installation, connectivity, configuration, troubleshooting, and resolution

. Ensure ongoing functionality and secure access to essential systems, including

DAF networks, internet, shared drives, and printers

. Respond to IT issues IAW

Service Level Objectives ,

ensuring timely and effective resolution. Deliver after-hours support as coordinated to address critical issues outside of standard business hours.
#

Proactive DeviceSystem Management

Manage IT inventory for unit-specific devices including

desktops, laptops, tablets, smartphones, monitors, printers, and projectors

. Monitor and maintain device performance, ensuring operational readiness and compliance with security protocols. Coordinate with

CG: SYD 88/831

to align support efforts with broader mission and cybersecurity requirements. Document system configurations, access control, and maintenance records for tracking and audit readiness.
#

CollaborationCommunication

Serve as a liaison between

unit leadership, government stakeholders, and Field Services leadership

to facilitate smooth IT operations. Maintain transparent, thorough documentation of IT support tasks, issue resolution steps, and service performance metrics. Participate in technical meetings and support planning sessions to anticipate and address future IT requirements.

QualificationsRequired Experience

5+ years

of experience in desktop support, field services, or system administration. Experience managing and supporting

IT infrastructure

. Proficiency in

Windows OS, hardware/software troubleshooting

, and

network/peripheral connectivity

. Strong understanding of

DoD security policies, IT compliance requirements

, and secure system operations. Exceptional

problem-solving, communication, and interpersonal skills

, especially under pressure. Professionalism suited for working alongside senior leadership and handling sensitive systems.

CompTIA Security+

or equivalent required.

Certifications (Preferred)

ITIL Foundation Microsoft or Apple Certifications

Security Clearance

Secret or TS-SCI (Top Secret - Sensitive Compartmented Information) clearance required depending location on the team.

Why Vision IT?

At

Vision IT

, we lead with

People First

, ensuring our employees and customers thrive. We foster a culture grounded in

integrity, compassion, and excellence

, empowering our teams to deliver critical IT solutions that support national defense missions.


We prioritize your well-being with a comprehensive benefits package, including:

401(k) Plan

: Company-matching contributions

Health Insurance

: Comprehensive medical coverage

DentalVision Insurance

Paid Time Off (PTO)

Disability Insurance

: Short- and long-term

LifeAD&D Insurance

Supplemental Benefits

: Critical illness, accident, and hospital care

We are committed to creating a work environment that promotes diversity, equity, and inclusion and complies with all applicable employment laws.


Join

Vision IT

and be a vital force in securing and supporting the IT infrastructure that enables mission success.