Job Description

Sycomp is a global IT services and logistics provider with extensive expertise in cloud, data center, endpoint management and security solutions. Sycomp's diverse team of consultants and engineers deliver on the company's mission to tackle challenging global IT projects through its state-of-the-art integration and warehouse centers and global technology partnerships. Headquartered in the heart of Silicon Valley, California, Sycomp has successfully shipped, deployed and managed complex IT projects and supporting assets in more than 150 countries helping its Fortune 500 customers and global partners realize a world without boundaries.

The Field Technician must have broad technical knowledge of infrastructure solutions and perform hardware installations and logical configurations. The Field Technician will deliver excellent customer service, collaborate with the team using professional written and verbal communication, and demonstrate effective problem determination skills.

Primary Duties and Responsibilities

The Field Technician is responsible for providing hands-on technical support and performing a variety of tasks, including but not limited to:

Install, configure, and support Linux operating systems. Configure, maintain, and troubleshoot network equipment, including routers and switches. Assemble, integrate, and test servers and network hardware in a staging environment to identify and prevent equipment failures. Analyze and resolve hardware and software issues efficiently and accurately. Rack, cable, and label equipment in data center environments according to industry standards. Provide field support, including diagnosing equipment failures and performing replacements as needed. Deliver timely, high-quality technical support to meet operational and customer needs. Communicate effectively with team members and customers through clear written and verbal communication. Perform tasks in alignment with project scope and schedules to ensure on-time project completion. Maintain a strong focus on customer satisfaction and service quality.
Requirements

2-5 years of technical experience in IT or a related field. University degree in a related discipline or an equivalent professional certification. CCNA or CCNP certification preferred. Bilingual proficiency in Chamorro and English preferred.
Travel Requirement

This position requires approximately 25% travel.
Sycomp is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status, veteran status, or any other protected characteristic.

Sycomp will provide reasonable accommodation for qualified individuals with disabilities as needed. If you need assistance or an accommodation in applying, please contact our Human Resources Department at hr@sycomp.com

Pay: From $15.00 per hour

Work Location: In person