Job Description

1 Technician, M-F, 8 hours per day

Specific IT onsite support hours:

Monday - Friday - 08:00am 5:00pm MST (1 hour lunch)

Location:

7706 E. Velocity Way Mesa, AZ 85212

IN SCOPE:

Provide Services which include but are not limited to:

Address personal computer ("PC") issues, hardware or software

Operating System ("OS") performance, updates, configurations

Password reset, system update

Hardware check - hard drive, liquid crystal display ("LCD"), universal serial bus ("USB") and other personal computer ("PC") components

MAC support OS and Apps (important skill for these roles)

Wireless issue or network problems

Address profile issues or configurations and restoration of windows profiles, install additional applications that need to be configured with profiles

Address wireless certificates for Workstations

Install wireless certificates for Workstations and tablets with Customer valid identity and password

Approved peripherals such as webcams and other USB devices will be supported as required Keyboards, mice, tokens, power adapters and loaner PCs will be provided from Customer stock

Distribute accessories/peripherals that the Customer can purchase through Customer's Service Recipient

Remediation of Incidents affecting End Users after pushes/packaging that are not CSC owned/supported applications

Support Service Request(s)

Centralized pickup point for End User devices

If the Service Request assets were built by the standard support team the Service Ticket will be billed per the Agreement

Coordinate the deployment of loaner PCs with the base load if this option was selected by the Customer. Loaner PCs are Customer billed End User devices

Loaner PCs or assets will be returned, repaired, wiped, and put into the Customer's loaner pool

Provide up to 1 hour of labor for a Project coordinator for weekly labor monitoring

Support key information technology ("IT") functions