Job Description

Functional Role:

Lead and manage assigned personnel, equipment, tools, and other resources toward fulfilling customer expectations, meeting or beating budgets and schedules, achieving or exceeding quality standards, operating a safe work environment, and supporting a company culture conducive to high performance.

Requirements:

Education: High school or equivalent

Experience: At least 3 years in construction environment, preferably TILE AND WOOD INSTALLATION related, with hands-on experience tools

Knowledge:

Must be knowledgeable of all aspects of TCNA GUIDELINES, INSTALLATION METHODS AND PROCEDURES Must understand budgeting and cost evaluation, personnel performance evaluation methods, goal setting, and human behavior characteristics. Bilingual in English and Spanish very desirable.
Skills & Abilities:

Forecast schedule and installation. Oversee all production of fabrication shop. Review material costs, overhead, equipment care & maintenance.
o Excellent communicator verbally and written, as required, with people at all levels of the organization, customers, suppliers, etc.

o Leadership skills - ability to get people to follow no matter how big the challenge.

o Mathematical and analytical skills.

o Ability to read blue prints.

o Writing skills - the ability to create a clear and concise message suitable for the particular audience for which it is intended.

o Ability to meet deadlines.

o Detail oriented and accurate with paperwork.

o Creative - the ability to develop timely solutions to problems.

Physical

o Body Positions: Driving, standing, walking on job sites, operating construction equipment, talking on telephone, operating a computer terminal, and sitting in meetings.

o Body Movements: Use of legs, hands, arms, eyes, ears, and voice. Some heavy lifting.

Working conditions: Predominately truck and field environment with exposure to the elements of extreme heat, wind, and cold.

Other: Professional demeanor including neat and well-groomed appearance.

Status: Full-time, exempt. Hours as required.

Reporting Relationships:

Reports to:

Manager / Owner and Vice President

Positions reporting to this position:

Installation Crews and Warehouseman

Authority:

Hiring and dismissal of personnel from managed job sites.

Manage day-to-day manpower schedule.

Suspend or write-up inadequate working performance.

Reject improper or inferior material products or workmanship.

Withheld Authority

Termination of personnel from company employment.

'Side-work' with company employees and/or company equipment or tools.

Duties and Responsibilities:

a) Directly responsible for quality of work and schedule for all managed personnel.

b) Directly responsible for adherence of managed personnel to Company safety policies and procedures.

c) Know the status of every jobsite.

d) Submit list of completed jobs to Accounts Receivable, showing status and estimated completion date of ALL ongoing jobs. Twice weekly at meetings, every Monday and Thursday.

e) Submit monthly tract house closing schedules to Scheduling department. Due at first meeting of new month.

f) Monitor labor budgets per task/phase.

g) Conduct regular Installer meetings: ET agenda and address current problems.

h) Develop and maintain rapport with each Builder Superintendent and/or Homeowner.

i) Conduct Start Meetings with builders / Homeowners at the start of every NEW PROJECT.

j) Confirm scheduled material and equipment orders with purchasing/delivery department on a daily basis.

k) Document project delays

l) Complete QA reports regarding progress of work, job readiness, and delays

m) Identify a monthly "hot spot" and communicate it to the QA Manager.

n) Maintain open communication with the Estimating and A/R Departments for project discrepancies and/or project modifications.

o) Estimating projects.

p) Perform other duties as assigned from time to time.

Basis of Performance Appraisal:

Complete 95% of assigned jobs within budget parameters

Manage installation costs of all jobs to within +1% of budget

Ensure 99% of all work tags submitted for payroll to be 100% complete and ready for billing at time of submittal. Signature and COD / COD status required for payment.

Ensure 95% of all assigned jobs are completed by original crew on original completion date. NO GO-BACKS!

Make personal contact with 90% of customers, including post-completion walk through with installer and customer addressing every potential problem or concern.

Maintain less than 5% "Go-Back" rate related to customer problems / complaints on all assigned jobs.

Job Type: Full-time

Pay: $17.00 - $20.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Employee discount Flexible schedule Health insurance Professional development assistance Vision insurance
Work Location: In person