Job Description

Job Category
Services Group
Store Number or Department
100031 Remote - New Jersey

As a Field Services Area Manager, you'll be responsible for all store-based installation and delivery services in your designated region. You'll directly lead Best Buy and Geek Squad employees while managing relationships with a network of third-party teams that fulfill work in the home. You'll build a strong employee culture that leads to favorable customer and business results.
What you'll do
Ensure operational consistency, strategic alignment, and performance accountability
Build and maintain an exceptional team culture centered around engagement and belonging
Oversee headcount planning, hiring plans and capacity management, including scheduling, attendance and PTO approvals
Analyze reporting to understand business trends and develop action plans to achieve desired results
Set clear expectations for your team, work with them on site and provide regular 1-on-1 coaching
Ensure timely response to escalations and create solutions to preserve the customer experience
Basic qualifications
2 years of experience as a supervisor or manager
2 years of sales, installation, logistics, operations, warehouse, inventory or customer service experience
Ability to travel overnight approximately 25% of the year
Current, valid driver's license
Must be at least 21 years old
Have and maintain a driving record which meets Best Buy safety standards (e.g. minimal number of violations/accidents, etc.)
Acquire and maintain any state or local licensing, as required, within 90 days of hire
Preferred qualifications
Consumer electronics delivery, repair or installation experience
Experience in delivery, transportation, distribution or logistics
Experience with warehouse management systems
Experience managing a remote workforce
Associate degree or higher in business, logistics or related fields
What's in it for you
We're committed to helping our people thrive at work and at home. We offer generous benefits that address your total well-being and provide support as you need it, especially key moments in your life.
Our benefits include:
Competitive pay
Generous employee discount
Financial savings and retirement resources
Support for your physical and mental well-being
About us
As part of the Best Buy team, you'll help us fulfill our purpose to enrich lives through technology. We bring that to life every day by humanizing and personalizing tech solutions for every stage of life - in our stores, online and in customers' homes.
Our culture is built on deeply supporting and valuing our amazing employees who make it all possible. We're committed to being a great place to work, where you can unlock unique career possibilities. Above all, we aim to provide a place where you can bring your full, authentic self to work now and into the future. Tomorrow works here.(TM)
Best Buy is an equal opportunity employer.
Req #
1011186BR
Zip
08601
Job Level
Manager
Employment Category
Full time
Brand
Geek Squad
Search Categories
Geek Squad
Minimum Pay
74,001.00
Benefits
Best Buy offers a range of benefits to support your overall well-being, as outlined in the . Eligibility may vary.
Worker Type
Regular
Maximum Pay
131,121.00

Skills Required