Job Description

Scantron is a global, diversified company who develops and delivers millions of digital education assessments and certification tests, provides managed technology support for tens of thousands of IT endpoints and devices, manages more than a half-billion copied pages, prints & delivers hundreds of millions of high-precision, scannable answer sheets, and supports leading educational institutions, small to large businesses, and government agencies across the globe. We also provide installation, implementation, maintenance, repair, and managed services for computers, networks, Scantron\xe2\x80\x99s data collection devices, and a variety of other equipment.

Scantron, a leader in Assessment Solutions and Technology Solutions, is headquartered in the Twin Cities of Minnesota, with other locations in Omaha, Nebraska, and Lancaster, Pennsylvania.

BUILD your career with a global, diversified company that provides market leading survey services to help clients achieve their goals.

LIVE your passion through a culture that actively supports community involvement and embraces a "whole person" company benefits philosophy including a compensation package designed for your total well-being.

We have a generous benefits package for our full-time employees, which includes a PPO medical plan option, HSA medical plans that go with employer contributions to an HSA Account, dental, vision, company-paid life insurance, and company paid short- and long-term disability coverage.

Plan for your future with Scantron\xe2\x80\x99s 401K savings plan with a generous company match. You are vested on your first day of eligibility in the plan.

Participate in our company wide well-being program that also serves to lower your annual health insurance premiums.

Explore new education opportunities with our Tuition Reimbursement Plan which covers up to $5,250.

We offer work-life flexibility, driving professional success but encouraging time for personal pursuits.

Job Summary

Our Field Service Technicians apply their technical knowledge and experience to solve problems across a diverse customer base. You will support customers in banking, education, logistics, manufacturing, medical, retail, and other industries. As a Scantron Technician you will install, troubleshoot, diagnose, and make repairs to a wide range of hardware including printers, cash recyclers, document finishing equipment, office equipment, servers, PCs, and data communications equipment.

Essential Responsibilities

• Travels to customer locations via company vehicle to diagnose, repair, and/or replace computer hardware in accordance with service agreements.
• Manages preventative maintenance schedule in a timely and efficient manner.
• Assists other territories and technicians as needed which may include travel to other metropolitan areas.
• Takes ownership of meeting customers\xe2\x80\x99 business needs.
• Coordinates activities and seeks assistance from technical support when appropriate.
• Provides updates, status, and completion information to manager, sales, technical support, call center, and customer via voicemail, use of wireless call processing system, or in-person communication.
• Manages parts inventory in accordance with established guidelines.
• Submits required paperwork in a timely, efficient, and complete manner.
• May be asked to train new technicians in an on-the-job manner.
• Attends training in Headquarters and/or outside schools to keep abreast of new technology and hardware product developments.
• Scantron provides training at the office in Omaha, NE, along with, access to a database of manuals and depot support personnel to call if additional support is needed.

Requirements

• Two or more years related experience and/or training.
• Valid and current state Driver\'s License.
• Self-motivated and able to work effectively under minimal supervision.
• Able to travel overnight 5-10%.
• Knowledge/Skills/Abilities:

• Ability to diagnose equipment operational errors and product failures.
• Must be able to problem solve, think analytically and be attentive to detail.
• Good verbal communication skills for interaction with customers.
• Physical Demands:

• Regularly required to stand, walk, sit, talk, write, and hear.
• Reach with hands and arms and stoop, kneel, bend, crawl, push/ pull, twist and turn.
• Frequently lift and/or move up to 25 pounds.
• Occasionally lift and/or move up to 50 pounds.
• Must be able to meet all physical requirements up to eight hours per day.

Preferences

• Associates degree (AA) or equivalent from two-year college or technical school preferred.

SCANTRON IS AN EQUAL OPPORTUNITY EMPLOYER

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Applicants who have disabilities may request that accommodations be made in order to complete the selection process by contacting our People Department by emailing Hiring@Scantron.com or calling 402.697.3039.

EEO is the law. To review your rights under Equal Employment Opportunity please visit: www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf.

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