Job Description

KEY RESPONSIBILITIES


Perform field service troubleshooting and diagnosing, timely repairs, and component installation on all makes and

models of our client's equipment.


Diagnose faults or malfunctions to determine required repairs using engine diagnostic equipment such as

computerized test equipment and calibration devices.


Working knowledge of reading blueprints, wiring diagrams, schematic drawings, or engineering instructions for

assembling electronic units.


Test electrical units, analyze results to evaluate performance and determine need for adjustment.

Test mechanical products and equipment after repair or assembly to ensure proper performance and compliance

with manufacturer's specifications.


Manage and maintain all aspects of the customer relationship through open communication and timely follow-up.

Provide customer support and education, working with users to identify needs, determine sources of problems, or

to provide information on product use.


Troubleshoot issues and concerns, partnering with other departments and leadership as necessary.

Research, order, and maintain parts inventory for services and repairs.

Read and understand operating manuals, blueprints, and technical drawings.

Maintains condition of mobile service vehicle, parts inventory, tools, and equipment.

Follow all safety rules and regulations while performing work assignments and adhere to all policies and

procedures as specified in company work rules.


OTHER RESPONSIBILITIES


All other duties as assigned by supervisor/manager

ABILITIES


Demonstrates our client's values of Harmony, Fairness and Generosity.

Ability to travel up to 75% of the time (estimated at 3 weeks a month).

Strong communication skills both orally and written, at all levels of the organization.

General computer skills - proficiency with Word, Excel, PowerPoint, Outlook and file sharing preferred.

Basic mathematical skills (add/subtract/multiply/divide and work with decimals and fractions).

Ability to read and interpret documents, including, but not limited to blueprints, operating and maintenance

instructions and procedural manuals.


Capacity to manage and prioritize multiple tasks/projects while meeting deadlines and managing time effectively.

Ability to exercise sound judgement and make decisions in a manner consistent with company policies, practices,

and culture.


Ability to drive and accept change while being creative and forward-thinking.

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited

standardization exists.


Ability to maintain high levels of confidentiality and trust.

Ability to work independently as well as in a team environment.

Working knowledge of hydraulics, pneumatics, diesel engines, electrical, fuel and other systems is preferred.

Capable of meeting and maintaining health and safety guidelines while keeping work area in a clean and orderly

fashion.


Working conditions include office and professional as well as work including industrial environments as well as

outside temperatures and all-weather conditions.


QUALIFICATIONS


Two-year technical school degree in Diesel/Heavy Equipment or related field and/or at least three years or more

of mechanical experience is preferred.


Working knowledge of hydraulics, pneumatics, diesel engines, fuel and other systems is preferred.

Must have the ability to obtain or carry a Class A CDL and DOT health card, with a clean driving record

Must have excellent communication skills, both written and verbal and the ability to establish and maintain

effective working relationships at all levels of the organization


Demonstrated excellent work-ethic with self-motivation, ability to work safe with no supervision on customer job

sites, while maintaining company and customer expectations of thoroughness and customer service


Ability to read and follow intermediate measurements, schematics, and technical documentation

* Basic computer skills required using Microsoft Office Suite programs and file sharing