Job Description

IGT is a global leader in gaming. We deliver entertaining and responsible gaming experiences for players across global channels and regulated segments through gaming machines, sports betting and digital. Leveraging a wealth of compelling content, substantial investment in innovation, player insights, operational expertise, and leading-edge technology, our solutions deliver unrivaled gaming experiences that engage players and drive growth. We have a well-established local presence and relationships with governments and regulators in more than 100 countries, and create value by adhering to the highest standards of service, integrity, and responsibility. For more information, please visit .
IGT is seeking a Field Service Technician I to support our Rhode Island operations, providing hands-on technical support and customer-focused service across the gaming floor at Twin River Casino in Lincoln. In this highly dynamic role, you'll be part of the on-site support team responsible for keeping the gaming floor running at its best. You'll troubleshoot, repair, and maintain gaming machines while also assisting guests and collaborating with casino staff to ensure a smooth, enjoyable experience. Your work directly shapes the player experience and reflects IGT's commitment to dependable performance and exceptional service-continuing our legacy as a trusted leader in gaming technology.
This is a second-shift position (3:00 PM - 11:30 PM) supporting evening casino operations.
Key Responsibilities

• Manage an assigned section of the gaming floor, responding to routine service calls and ensuring efficient operation of gaming machines from multiple vendors.
• Troubleshoot, repair, and resolve technical problems on gaming machines to ensure consistent uptime and reliable performance.
• Engage professionally with casino staff and guests to ensure a positive, courteous, and service-focused experience.
• Perform basic part replacements and repairs.
• Conduct preventive maintenance to ensure optimal performance.
• Support various projects including property upgrades and equipment enhancements.
• Maintain data lines and fiber optics to support system connectivity.
• Navigate audit screens and system menus to obtain and verify information.
• Document all calls, repairs, and preventive maintenance on log sheets and through established reporting tools.
• Follow established escalation procedures for issues that require additional support.
• Share knowledge with internal and external customers on products and technical improvements.
• Follow documentation, policies, and procedures while maintaining compliance with facility processes and safety guidelines.

Qualifications
Education and Requirements

• Must be at least 18 years of age.
• High school diploma or equivalent required.
• Technical or IT-related training or education is a plus.

Skills and Experience

• Strong communication and interpersonal skills with a positive, professional demeanor.
• Customer-focused attitude with the ability to create a friendly, helpful experience for guests and coworkers.
• Comfortable working with technology and basic computer applications.
• Ability to use standard tools and equipment for maintenance and repair tasks.
• Desire and willingness to learn new systems, technologies, and procedures through hands-on experience and training.
• Excellent attention to detail.
• Reliable, team-oriented, and capable of working independently when needed.
• Able to lift up to 50 pounds and remain active-walking, standing, and bending-throughout an entire shift.
• Flexible and willing to work varied shifts and overtime.

Keys to Success

• Building collaborative relationships
• Decision making
• Drive results
• Foster innovation
• Personal energy
• Self-leadership

At IGT, we consider a wide range of factors in determining compensation, including background, skills, experience, and work location. These factors can cause your compensation to vary. The estimated starting compensation range is $22.95/hr. The actual pay offered may end up being higher or lower. The Company will comply with all local pay requirements and collective bargaining agreements, where applicable.
Base pay is only one part of our Total Rewards program. Sales roles may be eligible for commission payments, while other roles are eligible for discretionary bonuses . In addition, we offer employees a 401(k) Savings Plan with Company contributions, health, dental, and vision insurance, life, accident, and disability insurance, tuition reimbursement, paid time off, wellness programs, and identity theft insurance. Note: programs are subject to eligibility requirements.
All IGT employees have a role in information security. Annual training will be assigned and required as appropriate.

Skills Required