Job Description

Company based in Austin Texas area however, looking for remote employee residing in Houston area only. Will not consider any candidates outside the Houston area and will not pay relocation expenses to Houston area.

Overview

VUV Analytics Field Services Organization is comprised of highly skilled, motivated and customer focused professionals that are technical experts on VUV Analytics product suite. As a Field Service Specialist, you'll join a global team of specialists that are crucial to ensure service for our customers who utilize our scientific instrumentation and software.

In this role, you'll have the opportunity to provide technical expertise on VUV Analytics innovative product suite including the VGA(TM), LUMA(TM), and HYDRA(TM) lines of vacuum ultraviolet detectors for gas chromatography and liquid chromatography for multiple customer laboratories spanning across the Pharmaceutical & Life Sciences, Chemical Materials, Clinical, Food, Environmental, Forensics, Academia and Government industries.

VUV Analytics is seeking a highly skilled, motivated and customer focused individual to join our Field Services Organization in the Houston, Texas area.

Responsibilities

Installation, performance maintenance, troubleshoot and support VUV' product suite (LC, GC, Informatics) Establish and maintain effective relationships with external and internal customers ensuring their success Lead customer expectations, by communicating work performed and providing follow up plan if needed Ensure customer compliance regulations are followed Deliver system level training at customer sites Lead service inventory according to VUV policies Issue field service reports daily to document work performed Maintain sound knowledge regarding the technology and customers' application demands Work with Sales team in respect to identifying future business development opportunities and needs for service contract sales Ensure that quality system procedures and Health & Safety standards are always adhered to

Qualifications

Education:

BS/BA in Chemistry or Biology, engineering or other science related field is desired, will also consider applications with equivalent experience, training and education

Experience:

2 years of experience with installation, performance maintenance, troubleshooting, support and/or end user utilization of scientific instrumentation, preference for previous VUV product suite Valid Driver's License in good standing is mandatory Ability to perform effective system level troubleshooting Understanding of the scientific application workflow along with the scientific software systems (CDS, SDMS, LIM, ELN) Overnight travel as required including some international travel as necessary

Skills:

Must possess a strong customer focus Strong communication skills; ability to communicate effectively to a diverse audience with specific customer needs Personal sense of integrity Effective time management skills System level approach to problem solving Analytical mindset with a strong drive to resolve open issues Excellent verbal and written communication skills
We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Must be authorized to work in the US without employer sponsorship.

Job Type: Full-time

Pay: $65,000.00 - $75,000.00 per year

Benefits:

401(k) Dental insurance Flexible spending account Health insurance Health savings account Life insurance Paid time off Parental leave Vision insurance
Work Location: Remote