Job Description

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Specific Role:

We're looking for a strong, people-focused Field Service Manager to lead EMIT's field installation operations across customer sites. In this role, you'll oversee field supervisors, technicians, and support staff to ensure our control panels and related hardware are installed safely, efficiently, and to EMIT's quality standards. You'll balance customer satisfaction, operational execution, and project financial performance--while shaping the culture and processes of a growing Field Service team.


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Key Accountabilities:

Lead and develop the Field Service team through coaching, performance expectations, and a culture of professionalism and accountability Oversee daily and weekly field schedules, ensuring the right staffing and skill sets are aligned to each project Manage hiring, training, performance reviews, and adherence to EMIT's safety and policy standards Plan and coordinate all field installation activities, ensuring jobs are completed on time, within scope, and within budget Conduct pre-job readiness checks and post-job debriefs to reinforce quality and identify improvement opportunities Collaborate with Sales, Engineering, and Supply Chain to ensure materials, drawings, and jobsite conditions are fully prepared Own tool and equipment inventory, calibration, and maintenance processes to support field efficiency Act as the primary customer contact during field installation work--communicating schedules, progress updates, and issue resolution Monitor labor utilization, equipment usage, expenses, and job costs to maintain profitability Review and approve timecards, travel expenses, and field purchases Provide recurring reports to leadership on job progress, quality, and financial performance Ensure strict compliance with EMIT safety policies, OSHA requirements, and customer site rules Conduct jobsite inspections and ensure safety briefings and incident documentation are completed accurately
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Qualifications:

5+ years of experience leading field service, installation, or construction crews in an industrial or manufacturing environment Proven success managing distributed field teams with multiple simultaneous projects Strong background in scheduling, logistics, and resource planning Excellent customer communication and problem-solving skills Experience managing budgets, job costs, and timelines Proficient with Microsoft Office and scheduling/project management tools (Smartsheet, MS Project, ERP modules) Valid driver's license and ability to travel 40-50%
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Preferred Qualifications:

Technical degree or equivalent experience in electrical systems, controls, or industrial automation Experience installing or managing installation of control systems, electrical panels, or industrial equipment
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Performance Metrics:

On-time job completion rate Field labor utilization and cost performance Quality inspection scores and rework rate Customer satisfaction and feedback trends Safety compliance and incident rates

We are an equal opportunity employer and welcome candidates from all backgrounds.