Job Description

ATTENTION ALL ALASKA RESIDENTS! The Department of Transportation and Public Facilities (DOT&PF) Alaska Marine Highway System is looking for a Ferry Terminal Agent 1 to help us Keep Alaska Moving!
What you will be doing: Skagway Ferry Terminal Agent Position: Do you have customer service experience and enjoy being outside? The Skagway Ferry Terminal is Hiring! The Department of Transportation & Public Facilities (DOT&PF) Alaska Marine Highway System is recruiting for a Full-Time Seasonal Ferry Terminal Agent 1 for the Skagway Ferry Terminal. Working with the Terminal Manager and other terminal agents, the primary duties are vessel support and customer service oriented. Including tying and untying vessels, operating the hydraulic ramp, using a computerized reservation system, printing tickets for passengers, and staging vehicles for loading. Minor maintenance and cleaning duties around the Ferry Terminal.
Our organization, mission, and culture: The mission of the Alaska Marine Highway is to provide safe, reliable, and efficient transportation of people, goods, and vehicles among Alaskan communities, Canada, and the lower 48, while providing opportunities to develop and maintain a reasonable standard of living and high-quality life, including social, educational, and health needs. The mission of the Alaska Marine Highway System is to provide safe, reliable, and efficient transportation of people and vehicles among Alaska communities, Canada, and the lower 48, while providing opportunities to develop and maintain a reasonable standard of living and high quality of life, including social, educational and health needs. The benefits of joining our team:
State of Alaska benefit package includes Health Insurance, basic life insurance, public employees retirement system, paid leave, 11 paid holidays a year, and other benefits.

The working environment you can expect:
This position is a full-time, seasonal position located at the Skagway Ferry Terminal, Mile Zero Klondike HWY, Skagway, Alaska, 99840. In this position, you must be able and willing to work in any/all weather conditions. You must be able to lift/pull mooring lines that can weigh up to 75 lbs. over long distances on wet/slippery surfaces. Applicants must be willing to work night shifts, weekends, and holidays. Applicant must be able to work split shifts and change work schedule with little or no notice.
Who we are looking for: Any combination of education and/or experience that provides the applicant with the core competencies of:

• 
  Professional communication orally and in writing.
• Ability to read, understand, orally convey, and enforce AMHS operational policies and federal security regulations in a customer service-oriented manner.
• Ability to use computers to access data from various internal databases and the internet, gather and/or record pertinent facts, and enter data.
• Ability to perform physically demanding work in adverse weather conditions and potentially hazardous areas.

Minimum Qualifications
One year of experience performing any combination of duties that included significant contact with customers or the general public in order to provide information and assistance concerning services offered and their relevant policies and procedures, receiving payments and related cash handling, answering and directing phone inquiries, data entry and retrieval, maintaining computerized files and records, and/or ensuring the safety of people and property. Examples of qualifying experience include, but are not exclusively limited to, sales cashiers, bank tellers, food service wait staff, travel agents, security staff, or crew on commercial passenger vessels. Special Note:
33 CFR, Part 105, and US Coast Guard NVIC 03-07 require that all incumbents performing the essential duties and responsibilities of this job class maintain a Transportation Worker Identification Credential (TWIC) for access to federally-defined restricted areas within a maritime facility. Continued employment is contingent upon obtaining and maintaining a valid TWIC within 30 days of employment. The work environment requires incumbents of all positions in this job class have the physical ability to lift and carry heavy weights, work in inclement weather, and work on docks and catwalks above cold water. Terminal business hours and staff schedules are determined and/or adjusted based on varying AHMS vessel sailings and may be subject to change with minimal advanced notice. Incumbents may be required to work fluctuating schedules, split shifts, and/or be available to report any time for work 24 hours a day, 7 days a week (including holidays), in order to respond to port calls as needed. Some positions in this class may require the incumbent to operate motor vehicles. Such positions require that the applicant possess a regular driver\'s license and be 18 years of age or older.
Additional Required Information

**NOTE: PLEASE READ THE FOLLOWING CAREFULLY**


THIS RECRUITMENT IS FOR ALASKA RESIDENTS ONLY
Please be sure to check our residency definition to determine if you qualify.


APPLICATION
This recruitment utilizes a supplemental questionnaire as part of the application process. These questions may be a mix of written, multiple choice, and select all that apply questions. The answers you provide to the questions will be an opportunity for you to tell us about your experience and/or education. The answers will be used to determine which applicants will advance to the interview phase of the recruitment and selection process; please be as thorough and accurate as you can.

A cover letter is NOT required for this position.
Your complete application, including supplemental questions, will be used to determine which applicants will advance to the interview phase of the recruitment and selection process.


TRANSPORTATION WORKER IDENTIFICATION CREDENTIAL (TWIC)
Please be aware - this position requires the applicant (at their expense) to obtain a Transportation Worker Identification Credential (TWIC) in compliance with federal regulations pertaining to certain maritime port facilities. All terminal employees are required to obtain a TWIC in order to work in certain restricted areas of the terminals.

Information about the TWIC can be found on the TWIC information web site link, https://www.dco.uscg.mil/nmc/twic/#, or call the TWIC help desk at 1-866-347-8942.

If you are selected for the position, you will be required to immediately enroll/apply for the required TWIC card. The applicant selected for the position must have their TWIC card in hand in order to be unescorted within a restricted or secure area of the terminal facility.


DRIVER\xe2\x80\x99S LICENSE REQUIREMENT
Applicants must possess a valid driver\'s license. Proof of licensure will be required prior to reporting to duty.

WORK EXPERIENCE
Applications and resumes will be reviewed to determine if the minimum qualifications are clearly met. If they are not, the applicant may not advance to the interview and selection phase of the recruitment.

EDUCATION
If post-secondary education is required or is used as a substitution to meet the minimum qualifications, it is required to complete the Education section of your Profile. If you have not obtained a degree, please indicate the number of credit hours earned in the Units Completed field. Copies of transcripts will be required at time of interview but may also be attached to the application.

SPECIAL INSTRUCTIONS FOR FOREIGN EDUCATION
Education completed in foreign colleges or universities may be used to meet the above requirements, if applicable. If utilizing this education you must show that the education credentials have been submitted to a private organization that specializes in interpretation of foreign educational credentials and that such education has been deemed to be at least equivalent to that gained in conventional U.S. education programs; or an accredited U.S. state university reports the other institution as one whose transcript is given full value, or full value is given in subject areas applicable to the curricula at the state university. It is your responsibility to provide such evidence when applying.

RECRUITMENT NOTICE
This recruitment may be used for more than one (1) vacancy. The applicant pool acquired during this recruitment may be used for future vacancies for up to ninety days after this recruitment closes. Interested applicants are encouraged to apply to each recruitment notice to ensure consideration for all vacancies.


EEO STATEMENT
The State of Alaska complies with Title I of the Americans with Disabilities Act (ADA). Individuals with disabilities, who require accommodation, auxiliary aides or services, or alternative communication formats, please call 1-800-587-0430 or (907) 465-4095 in Juneau or TTY: Alaska Relay 711 or 1-800-770-8973 or correspond with the Division of Personnel & Labor Relations at: P.O. Box 110201, Juneau, AK 99811-0201. The State of Alaska is an equal opportunity employer.


APPLICATION NOTICE
You can ONLY apply for this position through the Workplace Alaska website or via hardcopy application. If you accessed this recruitment bulletin through a job search portal such as AlaskaJobs or any other database, you MUST use a Workplace Alaska online or hardcopy application to successfully apply. Instructions on how to apply with Workplace Alaska may be found on the Workplace Alaska "How to Apply" webpage, found here: http://doa.alaska.gov/dop/workplace/help/

Contact Information
Tiffanie Potter
Skagway Ferry Terminal Manager II
(907) 983-2941
tiffanie.potter@alaska.gov




Careers with the State of Alaska offer MANY benefits
The following information describes typical benefits available to employees of the State of Alaska. Actual benefits received may differ by bargaining unit or branch of government, position type, or be prorated for other than full time work.

For a quick breakdown of the insurance, health, and retirement benefits available for State Employees you can view an orientation video from Division of Retirement and Benefits. (Please note this video is specifically designed for new State Employees.)

Insurance Benefits

• Health insurance, which includes employer contributions toward medical/vision/dental
  • The following employee groups are under AlaskaCare Benefits administered by the State: See http://doa.alaska.gov/drb/programs/index.html for additional information.
    • AVTEC
    • Confidential
    • Correctional Officers
    • Marine Engineers
    • Mt. Edgecumbe Teachers
    • Supervisory
    • Unlicensed Vessel Personnel/Inland Boatman\'s Union
    • Exempt employees (not covered by collective bargaining)
  • The following employee groups are covered by Union health trusts. Contact the appropriate Union for additional information.
    • General Government
    • Labor, Trades and Crafts
    • Public Safety Employees Association
    • Masters, Mates & Pilots
• Employer paid Basic Life insurance with additional coverage available (amount depends on Bargaining Unit)

Optional Insurance Benefits

• Group-based insurance premiums for
  • Term life (employee, spouse or qualified same sex partner, and dependents)
  • Long-term and short-term disability
  • Accidental Death and Dismemberment
  • Long-term care (self and eligible family members)
  • Supplemental Survivor Benefits
• Employee-funded flexible spending accounts for tax savings on eligible health care or dependent care expenses

Retirement Benefits

• Membership in the Public Employees Retirement System (PERS)/Teachers\' Retirement System (TRS)
• Matching employer contribution into a defined contribution program (new employees)
• Employer contribution into a defined benefit or defined contribution program (current employees)
• Contributions to the Alaska Supplemental Annuity Plan in lieu of contributions to Social Security
• Option to enroll in the Alaska Deferred Compensation Program
• Note: The Defined Contribution Plan, Supplemental Annuity Plan and Deferred Compensation Program offer a variety of investment options

See http://doa.alaska.gov/drb/retirement/index.html for additional information
Paid Leave & Other Benefits

• Personal leave with an accrual rate increase based on time served
• Eleven paid holidays a year
• Gym discounts at participating fitness providers in multiple locations throughout the state.

See http://doa.alaska.gov/drb/ghlb/employee/health/gymListing.html for additional information