Job Description

JOB PURPOSE

The Service Supervisor at The Chloe supports the day?to?day success of all front?of?house food & beverage operations, ensuring warm, inspired, and efficient service across the restaurant, bar, lounge, pool, and all guest?facing spaces. This role embodies our hospitality values, supports the team on the floor, and maintains consistent service standards while fostering a positive and collaborative work environment.

The Service Supervisor leads through presence, connection, and care--ensuring every guest feels seen and every team member feels supported in delivering excellence.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Operational Responsibilities

Supervise and coordinate daily F&B service operations to ensure smooth and efficient service. Ensure compliance with all health, safety, and hygiene standards. Maintain proper opening and closing procedures for all outlets. Monitor food and beverage quality, presentation, and service standards. Handle guest inquiries, complaints, and feedback professionally and promptly.

Team Leadership

Supervise, train, and motivate team members to deliver excellent hospitality. Conduct pre?shift meetings and communicate daily goals, updates, VIPs, and service priorities. Assist with staff scheduling and ensure adequate floor coverage during peak periods. Support team development through coaching, accountability, and performance feedback.

Guest Experience

Ensure guests receive warm, prompt, and attentive service throughout their visit. Anticipate guest needs and personalize service wherever possible. Resolve guest issues with urgency, care, and follow?through. Champion the standards of Excellence in 21st Century Southern Hospitality.

Financial & Administrative Duties

Ensure accurate cash handling, billing, and POS operations. Complete and submit shift reports, operational checklists, and incident documentation as required. Support accurate reservations management and table flow through OpenTable.

AREAS OF ACCOUNTABILITY

Guest Satisfaction

Uphold The Chloe's service standards with warmth and consistency. Maintain high levels of guest satisfaction through proactive hospitality.

Operational Efficiency

Ensure smooth, organized, and timely service across all guest?facing spaces. Support the leadership team in maintaining operational flow and standards.

Team Development

Foster a positive and supportive work environment. Lead by example in communication, professionalism, and hospitality. Ensure all team members have the tools, training, and information needed to succeed.

Revenue Awareness

Support upselling, menu knowledge, and service execution that drive revenue. Assist in identifying opportunities to enhance guest spending through great hospitality.

OUTCOMES

Create excellent, warm, engaging, and fun experiences for every guest. Lead an excellent, productive, and fulfilled team. Surpass The Chloe's sales goal of $7M in revenue for 2025. Achieve a 25% net profit margin in 2025. Maintain a 4.7/5 star rating or higher on all guest review platforms. Solidify The Chloe's status as one of the best boutique hotels and restaurants in New Orleans.

ESSENTIAL CHARACTERISTICS

Must Be the Embodiment of Our Five Values: I See You, I Love You Be Inspiring Do Cool Sht and Stay Humble
Teach Why Create Contagious Joy Must Be Entrepreneurial with the ability to take initiative, be decisive and see all projects and responsibilities through. Maintain an upbeat and optimistic outlook and generosity of spirit, believing the best in people and possibilities while embodying the warm, engaging and fun hospitality that makes us distinctive. Must enjoy being a part of a great team, believing in and lifting your teammates up and never knocking them down. Must hold yourself and our team to a consistent standard of excellence Must work beautifully, paying great attention to detail all manner of presentation related to people, place and products. Must recover beautifully. If you make a mistake, your head will not roll. But we do expect you to take responsibility for your mistake, immediately make it up to whomever may have been hurt by the mistake, and then learn and grow from it. Must be coachable and willing to coach others. We are more interested in being great than in being right, and while we should believe in ourselves, we must always acknowledge that we can always learn and improve. Likewise, we must be comfortable with coaching our team, even in moments where difficult conversations are required to continue to develop them to the best of their abilities. Must be capable of prioritization and always identifying The #q Thing. Must be capable of delegating and holding team members accountable for their performance, both good and bad.

COMPENSATION

Base Hourly/Salary |

$20-23hr

Additional Benefits

2 Weeks Paid Vacation Accrued PTO at a rate of 2.15 hours per week worked with accrual starting on the date of hire. All accrued PTO must be used by August 31st of each calendar year. Any unused PTO will be forfeited and not carried over to the following year.*
2 Weeks Paid Parental Leave (after 2 years of service) Offered for all team members with weekly contributions from LeBLANC+SMITH for those who qualify as full time (35+ hours a week). Free access to Mental Health Services through . Free access to which offers discounts on Health Services, Gyms, Continued Education, Knives, Cookware, Subscriptions and more Employee Discounts to all L+S Venues
Job Type: Full-time

Pay: $20.00 - $23.00 per hour

Benefits:

Dental insurance Employee discount Health insurance Paid time off
Work Location: In person