Family Liaison Pacu Methodist
Des Moines, IA 50309, United States
Job Description
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Overview:
Facilitates communication between surgical patients, families, visitors and Physicians - alongside and complimentary to Surgical Services personnel in Outpatient Surgery, Surgery, PACU, and Volunteer Services to provide clarity in individual patient care and updates as they arise. Responsible for efficient flow of patients and families/visitors through Surgical Services and Cardiovascular Services as well as activities of staff waiting room and consultation rooms.
Successful performance contributes to a holistic approach to the delivery of services, improved patient care, and a high level of satisfaction from patients and families.
Why UnityPoint Health?
- Commitment to our Team \xe2\x80\x93 We\xe2\x80\x99ve been named a Top 150 Place to Work in Healthcare 2022 by Becker\xe2\x80\x99s Healthcare for our commitment to our team members.
- Culture \xe2\x80\x93 At UnityPoint Health, you Come for a fulfilling career and experience a culture guided by uncompromising values and unwavering belief in doing what\'s right for the people we serve.
- Benefits \xe2\x80\x93 Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you\xe2\x80\x99re in.
- Diversity, Equity and Inclusion Commitment \xe2\x80\x93 We\xe2\x80\x99re committed to ensuring you have a voice that is heard regardless of role, race, gender, religion, or sexual orientation.
- Development \xe2\x80\x93 We believe equipping you with support and development opportunities is an essential part of delivering a remarkable employment experience.
- Community Involvement \xe2\x80\x93 Be an essential part of our core purpose\xe2\x80\x94to improve the health of the people and communities we serve.
Visit us at UnityPoint.org/careers to hear more from our team members about why UnityPoint Health is a great place to work. https://dayinthelife.unitypoint.org/
Responsibilities:
Customer Services
- Communicates efficiently with all members of the surgical services team regarding concerns and status changes affecting patient flow, delays and patient pertinent issues
- Updates family and visitors on patient status, sharing pertinent and appropriate information as it becomes available. Supports needs of family and visitors.
- Assists in wayfinding for family and visitors via computer, map and personal escort if indicated.
- Maintains tracking system (reports) for knowledge of patient family/visitor location and identifying information and paging system.
- Available by phone to staff to assist in updating family and visitors promptly.
- Assists in obtaining additional resources, like Chaplain Services, Guest Relations, Housekeeping, Child Life Specialists, Social Worker, Public Safety, Escort Services, etc. as needs become apparent for the patient and family/visitors
- Integrates and demonstrates FOCUS values as a guide to professional behavior, while adhering to the policies and procedures of UPHDM. Practices reflect knowledge of HIPAA and other federal/state regulatory agencies guiding healthcare.
- Demonstrates leadership and professionalism in a constantly changing environment that is key to patients and family/visitor satisfaction with our facility.
Departmental Support
- Keeps volunteers aware of changes (additions and cancellations) to the surgical schedule by viewing electronic status boards and communicating regularly with OPS, OR and PACU.
Qualifications:
QUALIFICATIONS:
Education:
High school graduate or actively pursuing high school diploma
Experience:
Strong leadership and organizational skills
Customer service in a medical field or office preferred.
License(s)/Certification(s):
None
Knowledge/Skills/Abilities:
Writes, reads, comprehends and speaks fluent English. Multicultural sensitivity. Microsoft Office \xe2\x80\x93 basic computer skills. Customer/patient focused. Critical thinking skills using independent judgment in making decisions.
Other:
Use of usual and customary equipment used to perform essential functions of the position.
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Job Detail
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Job IdJD4251097
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationDes Moines, IA 50309, United States
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EducationNot mentioned