Job Description

Join Our Team as a Front Desk Agent!

About Us

The Front Desk Agent is the shining star of our guest experience, mastering the art of customer service and communication to create a seamless and inviting stay for all our guests. This pivotal role not only manages guest interactions but also keeps the front desk running like a well-oiled machine.

KEY SKILLS/RESPONSIBILITIES

Customer Service Excellence:

Provide outstanding service to guests, maintaining a friendly and warm demeanor at all times. Proven ability to deliver exceptional guest service and enhance guest satisfaction.

Communication:

Effectively convey information and ideas, and address guest inquiries and issues promptly. Strong verbal and written communication skills for interacting with guests and team members.

Problem-Solving:

Evaluate and select among alternative courses of action quickly and accurately to resolve guest concerns.

Multitasking Ability:

Manage multiple tasks efficiently, including handling reservations, check-ins, and check-outs.

Financial Skills:

Work with and understand financial information, performing basic arithmetic functions as needed.

EDUCATION & EXPERIENCE

High school diploma or equivalent; experience in a hotel or related field preferred. Familiarity with hotel management software and Microsoft Office suite.
After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:


Now offering

Daily Pay

! Ask your Recruiter for more details Medical, Dental, and Vision Coverage Short-Term and Long-Term Disability Income Term Life and AD&D Insurance Paid Time Off Employee Assistance Program 401k Retirement Plan
PROPERTY INFORMATION:





A new addition to the Wyoming landscape, Fairfield Inn & Suites Cheyenne Southwest/Downtown Area reflects the past while providing amenities of the future. The perfect place to stay during a long business trip or fun-filled weekend getaway, our hotel provides easy access to popular destinations such as Francis E. Warren Air Force Base, Terry Bison Ranch and the Wyoming State Capitol Building. Before meeting with colleagues or potential clients, business travelers can have a productive afternoon taking care of work responsibilities with the help of their room's free Wi-Fi and ergonomic workstations. Guests can wake up early and stay alert with the help of the Keurig coffee maker in every room. We offer a delicious free breakfast buffet in our lobby each weekday morning.




Application deadline for Colorado positions: