Job Description

Oak View Group:
Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet. Position Summary:
Facility Security staff under direction from the Security Lead is responsible for shipping and receiving items within the Utah Valley Convention Center along with the prevention, detection and reporting of safety concerns on UVCC property; assists staff, clients and visitors to the facility.
This role pays an hourly rate of $13.00-$15.00
Benefits for Part-Time roles: 401(k) Savings Plan and 401(k) matching
This position will remain open until March 6, 2026. About the Venue:
Located in historic downtown Provo, Utah the Utah Valley Convention Center opened its doors in 2012 as the premiere meeting space in Utah County. The UVCC boasts the perfect blend of modern architecture, flexible meeting space, and breathtaking interior and exterior views of the nearby Wasatch Mountains. This combined with its functional floor plan makes it the perfect venue to host any event. Responsibilities:
ESSENTIAL FUNCTIONS (including, but not limited to):

• Responsible for shipping and receiving items moving throughout the facility. Log all items entering and leaving facility.
• Coordinate with outside vendors to ensure proper load in and load out procedures are adhered to.
• Maintain files of sign in sheets for events.
• Prepare and review incident reports for adherence to established standards; take corrective measures when necessary.
• Monitor and administer proper sign in/out policies; monitor security system and report abnormalities to Security Lead.
• Respond to all emergency situations.
• Inspect packages, meeting rooms, etc. (for detection of and or prevention of violations of criminal law and company policy).
• Patrol assigned facility locations; lock and unlock doors as required.
• Monitor event activity areas as well as entrances and exits.
• Observe facilities and equipment for needed maintenance and repairs; recognize and report damage and safety hazards.
• Be aware of the location and use of emergency alarms and equipment; follow established procedures in case of fire, disorder or other emergency situation.
• Control parking, pedestrian and vehicular traffic.
• Observe general public; provide general information, directions and assistance to facility guests; report suspicious behavior to Manager on Duty.
• Maintain a high degree of visibility and professionalism; respond to various situations, issues and requests for assistance; prepare incident reports in accordance with departmental standards.
• Assist emergency medical personnel by directing traffic, crowd control and securing needed equipment.
• Establish and maintain effective working relationships with those contracted in the course of work.
• Provide excellent customer service assistance to internal and external clients.

Qualifications:
QUALIFICATIONS AND KNOWLEDGE:

• Ability to work effectively in a fast-paced, service oriented environment subject to frequently changing priorities.
• Familiar with good principles of supervision and training.
• Basic computer skills.
• Requires the ability to gather & interpret information and accurately complete required reporting procedures in a timely manner.
• Requires good judgment and the ability to maintain confidentiality as required.
• Knowledge of fire and public safety regulations.
• Knowledge of safe work practices.
• High school diploma or GED equivalent.
• Possession of or ability to obtain a valid current driver's license.
• Ability to work a flexible schedule including early mornings, days, evenings, overnight, weekends, holidays, extended (long) work days and extended numbers of days

INTELLECTUAL/SOCIAL, PHYSICAL DEMANDS AND WORK ENVIRONMENT:

• The intellectual/social, physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the essential functions of this job, the employee is continuously asked to multi-task under time limits.
• Position requires constant attention to precise details and accuracy of specified standards including: following simple to complex (more than 3 steps) instructions, and concentration which frequently extends beyond 30 minutes at a time.
• Employees in this role will constantly be in leadership role; this requires directing others, either verbally or in writing, to complete tasks in prescribed time frame.
• This position also requires constant use of interpersonal skills including: ability to direct/motivate/inform staff and foster collaboration, being able to recognize and resolve conflicts, being able to openly communicate clearly and concisely in writing and verbally with clients and staff.
• The employee must be able to work independently, without direct supervision.

PHYSICAL DEMANDS:
While performing the essential functions of the job, the employee operates a computer and other office devices such telephones, copy machines, fax machines, etc; occasionally moves about inside the office to access storage areas, cabinets and office machinery; constantly moves about the convention center before, during and after events to service clients; constantly communicates via telephone, email and in-person with others to exchange accurate information. Must be able to stand/walk for long periods of time and lift objects in excess of 35 pounds.
WORK ENVIRONMENT:
The duties of this position are performed indoors and occasionally outdoors in the weather conditions prevalent at the time. The noise level in the work environments is usually moderate to loud during events and minimal during non-evet times. Strengthened by our Differences. United to Make a Difference:
At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds. Equal Opportunity Employer:
Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis ("protected class") including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.

Skills Required