Job Description

Standing or walking with objects up to 25lbs; Sitting at computer workstation for extended periods; Repetitive motion.
May be exposed to loud noises, fumes, confined spaces, and/or temperature/weather extremes while reviewing job-site(s).
Shift
8:00am - 5:00pm (Monday - Friday)
Hours of work will vary dependent upon situational factors and crisis management requiring evening, weekend, and/or holiday response.
Job Summary
Reporting to the Associate Director for Campus Facilities Maintenance & Operations, this position:

• leads in planning and implementing effective and efficient maintenance of University buildings and facilities within assigned zone
• ensures optimal operation of building mechanical and electrical systems
• repairs and replaces building components
• applies preventative maintenance and predictive maintenance practices, energy efficiency, and a continual building assessment program
• employs cost-effective and cost-efficient operations to optimize facilities resources to add value and reduce overall costs.

The Manager:

• leads and directs the zone maintenance team in the development, planning, and implementation of goals and objectives in cooperation with zone customers/coordinators to support the strategic goals of the University
• coordinates zone activities with those of other departments or zones
• engages in the authorization and coordination of planned and emergency outages
• establishes short (one to three year) and long (four to six year) range zone maintenance and operations plans
• maintains an awareness of new and/or replacement projects within the zone, both new construction and renovation
• reviews drawings/plans to ensure compliance with University Standards for Planning, Design, and Construction
• coordinates and manages complex projects from concept to successful implementation
• executes projects in a timely and fiscally responsible manner with utmost customer satisfaction, on-time and within budget and prepares and maintains accountability for the fiscal year zone maintenance and operations budget/expenditures

In addition, the Facilities Maintenance Manager:

• demonstrates excellence at building relationships with strong customer service skills
• models and promotes excellent customer service for internal and external clients and customers
• proactively and regularly initiates contact with clients and customers
• develops effective means to track customer needs, delivers appropriate and timely responses, and monitors progress towards reaching goals and objectives
• responds promptly to customer inquiries
• obtains and evaluates all relevant information to address and resolve customer complaints in a timely manner
• follows up on customer interactions
• organizes workflow to meet customer timeframes
• records details of actions taken and maintains records of customer interactions and transactions
• prepares and distributes customer activity reports
• communicates and coordinates with internal departments
• interprets and applies federal, state, local, and system policies, procedures, laws, and regulations
• supports and maintains quality facilities practices zone-wide

Internal Employee Being Considered
Skills / Knowledge / Abilities
Certified Facility Professional (CFP) - Preferred
Certified Educational Facilities Professional(CEFP) - Highly Preferred
MS Windows/Office; SAP; KRONOS
Driver's License - Preferred
General knowledge of all areas of building maintenance and operating systems, such as elevators, fire alarms, HVAC, plumbing, electrical, carpentry, district heating systems, etc.
Does this position have supervisory responsibilities? Yes
Preferred Education/Experience
Bachelor's Degree - Business Administration - Preferred

Skills Required