Job Description

Facilities Dispatcher - Make an Impact with the Ruiz McDonald's Family

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Perks

401 (k); Vacation Time; Health, Vision, and Dental Insurance; Paid Holidays


We're Savage

Service and Repair

, a family-run franchise servicing 38 McDonald's locations in the greater St. Louis and Illinois area. We believe in exercising positivity, ensuring accountability, and nurturing development in every aspect. We are proud to support our employees and our community!


Our

Facilities Dispatcher

plays an integral role in the day-to-day operations of our department. They are responsible for ensuring the efficient and accurate deployment of technicians and provide support to the team as needed. If you share our values for team, people and service, we encourage you to apply with us as an Administrative Assistant!


To learn more about our company please visit ruizmcdonalds.com.

Key Responsibilities:

1) Work Order Intake & Assignment

Receives service requests and prioritizes by impact. Creates and validates work orders; assigns technicians by skillset, location, and workload.

2) Communication Hub

Serves as the central contact between restaurants and technicians; provides ETA and progress updates. Escalates critical issues immediately and relays directions and real-time changes.

3) Tracking & Accountability

Monitors work-order progress in real time; verifies arrival/start/completion and communicates delays or parts needs. Ensures complete closeout and follows up on overdue jobs with clean handoffs between coverage periods.

4) Problem Solving

Re-prioritizes during multiple high-impact issues using sound judgment and escalation guidelines. Anticipates downstream impacts and coordinates with restaurant leadership.

Tools & Systems

MaintainX Microsoft Office & Outlook

Qualifications

Experience in dispatching, facilities/maintenance coordination, restaurant operations, logistics, or public safety. Clear, professional communication; strong note-taking and attention to detail. Demonstrated ability to multitask and prioritize in a high-volume, fast-moving environment. * Technology-fluent and comfortable with modern communication tools; proficiency with CMMS platforms, email, and basic spreadsheets; ability to learn new systems quickly.