Job Description

Examples of Duties

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Extra-Help employees are not entitled to County benefits and are limited to a maximum of 25 hours per week.

Please Note:

Bilingual (English/Spanish) Required for certain positions.

California Driver's License Required for certain positions.

Experience working with seniors and telephone skills are highly desirable.

Duties may include, but are not limited to the following:

Locate and identify citizens in need of community services. Identify and research available community resources. Maintain current knowledge of programs. Provide other needed assistance within the scope of the information concerning appropriate services and eligibility requirements. May assist in publicizing various services. Perform detailed assessment of program eligibility. Assists in completion of various programs applications and forms. Perform other related duties as required.

Minimum Qualifications

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Education:

Equivalent to graduation from high school.

Experience:

One (1) year clerical experience or experience involving public contact is required. Experience working with seniors and telephone skills are desirable.

Selected applicant must be able to pass fingerprint and background check.

Essential Functions

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Communicate effectively with others in person, over the telephone, and in writing. Frequent operation of personal computer and other modern office equipment. Respond appropriately to situations. Locates and identifies citizens in need of community resources. Identifies and researches available community resources. Perform simple clerical work. Repetitive motion, sitting for long periods, walking. Occasional standing, pushing, pulling, bending, squatting, climbing. Lifting - Frequently 5 pounds or less; occasionally 5 to 30 pounds. Constant good overall vision and reading and close-up work. Frequent color perception and use of eye/hand coordination. Occasional use of depth perception and peripheral vision.
Frequent hearing of normal speech, hearing/talking on the telephone, talking in person.
Frequent decision making, concentration, and public contact. Some assignments may require working weekends, nights, and/or occasional overtime.
Occasional exposure to noise; occasional contact with dirt, dust, indoor/outdoor cold and heat; occasional exposure to varied weather conditions.
Regular attendance is an essential function.

Knowledge of:

Governmental programs relating to senior citizens and other community residents. Community Resources. Problems, needs and attitudes of senior citizens and other community residents.

Ability to:

Communicate effectively with senior citizens and other community residents. Conduct individual and group presentations. Establish and maintain effective relationships with those contacted during the course of work. Read, write and understand English.

FAMILY CARE LEAVE

Family Care Leave applies to all employees who work 1250 or more hours in any twelve month period.

HEALTH PLANS AND LIFE INSURANCE

Extra-help employees are not entitled to County-paid medical, dental, vision, life insurance, Employee Assistance Program benefits and are not eligible to participate in the Deferred Compensation Plan.

JURY DUTY

Extra-help employees are not entitled to pay or receive reimbursement from the County for Jury Duty.

PAID TIME BENEFITS

Extra-help employees are not entitled to paid bereavement, vacation, or holidays.

PAID SICK LEAVE

Extra-help employees are entitled to accrue up to five (5) paid sick days (40 hours) in a 12-month period.

SOCIAL SECURITY

Extra-help employment earnings are not covered under Social Security. Merced County provides an alternate plan - Public Agency Retirement Services (PARS) - for extra-help employees who are otherwise not eligible for participation in the County's retirement system.

COMPENSATION/UNEMPLOYMENT INSURANCE:

The County does provide benefits to those eligible under the State Workers Compensation and Unemployment Insurance statutes.

THIS BULLETIN IS NOT A CONTRACT AND DOES NOT CREATE CONTRACTUAL OR LEGAL RIGHTS ON BEHALF OF ANY EMPLOYEE. THIS BULLETIN IS SUBJECT OF BEING SUPPLEMENTED, MODIFIED, WITHDRAWN OR OTHERWISE CHANGED PENDING LABOR AGREEMENTS AND/OR AT THE DISCRETION OF THE COUNTY EXECUTIVE OFFICER OR AS THE BOARD OF SUPERVISORS DEEM NECESSARY.

For answers to specific questions regarding employee benefits, please call Human Resources at 209.385.7682.