Job Description

Date: Oct 15, 2025
Location:
San Juan-Cupey, PR
Company: Popular
Workplace Type: On-site

External Adjuster

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Job Type

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Full Time Opportunity

General Description

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Visits customers with delinquent accounts and attempts to secure payment.

Region Locations

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This position is considered a floater, covering routes in the central, metro, and eastern areas of Puerto Rico. It also provides support to our call center located in Cupey, if necessary.

Essential Duties and Responsibilities

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Contacts customers in person to encourage and secure payment of delinquent accounts. Provides orientation to customer concerning payment alternatives, debt restructuring and obtains payment promise. Follows-up on payment promises. Receives payments and posts amount paid to customer account. Records information about financial status of customer and status of collection efforts. Must be able to provide call center support as required.

Education

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24 credits approved from a University or Accredited Institution or equivalent combination of education and experience.

Experience

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At least one year of related experience in external collections and Customer Service.

Certifications / Licenses

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Driver's License is required

Other Qualifications

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Positive attitude Ability to handle claims during visits or over the phone Willing to work under pressure Excellent interpersonal skills Knowledge in Microsoft Office (Word, Excel & Outlook)

Work Schedule

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Monday to Friday from 9:00AM to 6:00PM.

Values

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1. Passion for People
3. Succeed Together
2. Own Every Moment
4. Build the Future

Important:

The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary.





ABOUT US



Popular is Puerto Rico's leading financial institution and have been evolving since it was founded over a century ago. From a small bank it has developed into a large corporation that offer a wide variety of services and financial solutions to our customers, with presence in the United States, the Caribbean and Latin America.



As employees, we are dedicated to making our customers dreams come true by offering financial solutions in each stage of their life. Our extensive trajectory demonstrates the resiliency and determination of our employees to innovate, reach for the right solutions and strongly support the communities we serve; therefore, we value their diverse skills, experiences and backgrounds.



We reaffirm our commitment to always offer essential financial services and solutions for our customers and communities, including during emergency situations and/or natural disasters. Popular's employees are considered essential workers, whose role is critical in the continuity of these important services even under such circumstances. By applying to this position, you acknowledge that Popular may require your services during and immediately after any such events.


If you have a disability or need more information about requesting an accommodation, please contact us at asesorialaboral@popular.com

.

This email inbox is monitored for such types of requests

only

. All information you provide will be kept confidential and will be used only to the extent required to provide needed exemptions or reasonable accommodations. Any other correspondence will not receive a response.

Are you ready for a rewarding career?