Job Description

Job Overview

Recovery Solutions Group is seeking a motivated and detail-oriented Debt Collector to join our team. We specialize in commercial collections and select non-medical consumer accounts connected to property or contracted services. The ideal candidate will have strong negotiation skills, a firm understanding of financial processes, and prior experience in commercial or consumer debt recovery. This role is focused on resolving outstanding balances through professional communication, accurate account management, and strict compliance with collection laws and regulations.

Work Schedule:

We offer three fixed schedules (set upon selection, not optional to change daily):

8:00 AM - 4:00 PM ( hour lunch)

8:00 AM - 4:30 PM (1 hour lunch)

8:00 AM - 5:00 PM (1 hour lunch + two 15-minute breaks)

Our team works Monday through Friday only.

Interview Process:

Initial interviews are scheduled at 9:00 AM, with two date options provided for each candidate. If I can accommodate a change in this schedule during business hours, I will, but it is not guaranteed.

Responsibilities

Initiate contact with debtors via phone and email to discuss outstanding balances and arrange payment solutions.

Apply effective negotiation strategies to maximize recovery while preserving professional relationships.

Review and analyze account histories to verify balances, identify discrepancies, and determine the best course of action.

Accurately document all collection activity in our financial software.

Collaborate with internal teams to reconcile accounts and resolve payment or billing issues.

Maintain up-to-date knowledge of applicable debt collection laws and regulations.

Provide prompt, professional responses to debtor inquiries or disputes.

Ensure strict compliance with all laws, regulations, and company policies governing debt recovery.

Qualifications

Proven experience in commercial or consumer debt collections is highly desirable.

Strong understanding of financial concepts, accounting principles, and accounts receivable processes.

Excellent communication skills with the ability to negotiate confidently and professionally.

Familiarity with financial and collection software systems.

Strong analytical skills for account review, reconciliation, and payment tracking.

Basic math skills for calculating balances and structuring payment plans.

Self-motivated with the ability to meet and exceed performance targets.

Coachable, with a willingness to learn and adapt to proven collection strategies and company procedures.

Job Type: Full-time

Pay: From $3,000.00 per month

Benefits:

401(k) Dental insurance Disability insurance Health insurance Life insurance On-the-job training Paid time off Paid training Retirement plan Vision insurance
Application Question(s):

A debtor owes a small balance of $1,000 and says, "I can probably pay it Friday." What is the correct next step? You call on a $1,000 balance and the debtor says, "I don't even know what this is." What should you do?
Ability to Commute:

Milford, DE 19963 (Required)
Work Location: In person