Job Description

The Dungeon is a new speakeasy lounge located in Villa Bar & Banquet, specializing in craft cocktails and internationally inspired large and small plates featuring fresh local ingredients and purveyors. Our ideal candidates are passionate about food and drink, where it comes from, willing to accept direction, and aggressively motivated to put out the best service possible. The ideal candidate will have a passion for great work ethic and a strong commitment to providing exceptional customer service in a fast-paced environment.

Overview

We are seeking a friendly, professional Host/Host to create a welcoming atmosphere for our guests. The ideal candidate will be responsible for greeting guests, managing reservations, and ensuring exceptional guest experiences. This role is vital in setting the tone for our establishment and providing outstanding customer service. Prior experience in food service or hospitality is preferred, along with excellent communication skills and a positive attitude. The position offers an engaging work environment where guest relations and hospitality are at the forefront of daily operations.

Responsibilities

Greet guests warmly upon arrival and manage waitlists efficiently Escort guests to tables and provide menus with enthusiasm Manage reservations and seating arrangements using Opentable Maintain cleanliness and organization of the host station and waiting area Communicate effectively with kitchen staff and servers regarding guest needs and seating times Handle phone inquiries professionally, providing accurate information about wait times or reservations Assist with guest inquiries, special requests, and overall guest relations to ensure satisfaction Support team members in delivering seamless guest experiences during busy periods Uphold high standards of hospitality, including courteous phone etiquette and attentive service Assist in bussing and resetting tables

Skills

Previous experience as a Host/Host or in food service is preferred Strong customer service skills with a friendly, approachable demeanor Excellent communication skills, both verbal and written Familiarity with restaurant POS systems such as Aloha POS or Micros POS is a plus Knowledge of hospitality standards and guest relations best practices Ability to handle multiple tasks efficiently in a fast-paced environment Professional appearance and positive attitude at all times Experience in hotel or guest services can be advantageous Strong organizational skills with attention to detail
This role offers an opportunity to be an integral part of our hospitality team, delivering memorable experiences to our guests through exceptional service.

Pay: $16.00 - $20.00 per hour

Expected hours: 15.0 - 25.0 per week

Benefits:

Employee discount Flexible schedule
Work Location: In person