Job Description

Experience Representative (Teller)

As an Experience Representative you will be responsible for delivering Unexpectedly delightful experience to our Credit Union Members, ensuring their financial needs are met and enhancing their overall UnBanking experience. This role will involve handling member inquiries, processing transactions, and promoting Community Choice's products and services.

What You'll Do:

UNbanking Member Interaction

- Assist members by managing transactions including check cashing, deposits, withdraws, transfers, loan payments, cashier's checks, and opening and closing of accounts. Ensure accuracy in transaction processing and adherence to Community Choice's policies and procedures. Address member inquiries, resolve issues as needed.

Customer Service & Product Promotion

- Provide personalized and delightful assistance to understand the financial needs of the member. Actively refer members to the appropriate channel within the credit union to best serve the member's experience. Educate members on the features and benefits of various banking products, such as loans, savings accounts, and certificates of deposit.

Member Support

- Update member information and ensure records are accurate and up to date. Adhere to regulatory requirements and compliance standards in all interactions and transactions. Utilize credit union software and technology to efficiently process transactions and access member information. Assist members with digital banking tools and educate them on online services.

Schedule:

Monday-Friday 8:45-5:15pm with a Saturday rotation of 8:45-12:15pm. (Full Time)

Who We're Seeking:

Someone who is self-driven with strong interpersonal and communication skills. Prior experience in customer service, preferably in the banking or financial services. 1-2 years of cash-handling and/or retail experience. A high school education or GED.

Why You'll Love It Here:

UNconventional Culture:

At Community Choice, we UNbank. UNbanking is a personality, an energy, a whatever-it-takes mentality to exceed our members' expectations. Being a financial institution and a credit union is what we are, not who we are

.

Our in-office (Iowa-based) work environment values creativity and collaboration.

UNequaled Impact:

We have a motto we live by: #UNbankForGood. It means boots on the ground volunteering in the communities we support. It means partnering with organizations that DO good. Community isn't just in our name, it's who we are. Our commitment to community drives everything we do! Community Choice will always be, first and foremost, #UNapologeticallyLocal.

UNbeatable Team:

Join a supportive team full of creative experts that value authenticity and encourage fresh ideas. Unique perspectives welcomed; sense of humor required.