Job Description

Expeditor (Spa Coordinator) - Kilolani Spa at Grand Wailea, A Waldorf Astoria Resort


The gorgeous Waldorf Astoria Resort in Maui, Grand Wailea, is looking for an

Expeditor

to join the Kilolani Spa Team!


Located on 40 acres of lush tropical gardens, this Forbes 4-Star, AAA 4-Diamond property is consistently ranked among the world's best resorts with 780 rooms, 100,000 square feet of banquet space, and 7 food and beverage outlets. This includes 3 restaurants, 3 bars, a cafe, and in-room dining.

Classification:

Full-Time

Shift:

Various - must have availability to work weekends, weekdays, and holidays.

Pay Rate:

The hourly rate is $26.04 per hour and is based on applicable and specialized experience and location.

This position is eligible for a tenure bonus of $1000 paid in 4 increments, every 3 months

Want to learn more?

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What will I be doing?

As an Expeditor in the Kilolani Spa, you will partner with spa management to ensure quality service and standards for all service providers.




Specifically, you would be responsible for performing the following tasks to the highest standards:

Assist in balancing the daily and weekly schedules of the Service Providers in the designated spa booking system. Oversee appointments and treatments throughout the day. Prepare portioned products for specific services and upgrades to ensure a smooth transition for service providers in between treatments. Maintain the guest waiting areas for cleanliness and keep all supplies fully stocked for treatments. Assist in handling guest complaints and concerns that occur in the waiting areas. Process add-ons and additional gratuities as necessary. Report any discrepancies to spa management. Ensure the service provider lounge is clean, neat and organized. Ensure the booking system has accurate information regarding technician activity and guest services. Assist with other supportive functions such as: keep supplies stocked and notify management when refill orders are required and book upgraded treatments

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:


Hospitality - We're passionate about delivering exceptional guest experiences. Integrity - We do the right thing, all the time. Leadership - We're leaders in our industry and in our communities. Teamwork - We're team players in everything we do. Ownership - We're the owners of our actions and decisions. Now - We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key attributes:


Quality Productivity Dependability Customer Focus Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!


The Benefits - Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:


Access to pay when you need it through DailyPay Medical Insurance Coverage - for you and your family Mental health resources including Employee Assistance Program Best-in-Class Paid Time Off (PTO) Go Hilton travel program: 100 nights of discounted travel Parental leave to support new parents Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications 401K plan and company match to help save for your retirement Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount Career growth and development Team Member Resource Groups Recognition and rewards programs Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.
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