Job Description

Executive Office Solutions Consultant POSITION PROFILE

Overview:

The Executive Office Solutions Consultant is responsible for managing and expanding Ricoh's existing customer base within the SMB market. This role is 100% telephone-based and requires a minimum of 60 outbound calls daily. The Consultant will engage with office managers, purchasing supervisors, IT personnel, senior business leaders, and business owners to promote Ricoh's products and services.

Key Responsibilities:

Drive sales growth in the SMB space through a telephone-based sales approach. Conduct a minimum of 60 outbound B2B calls daily, as determined by territory requirements. Focus on customer retention and expansion of Ricoh's equipment and service offerings using Ricoh's value proposition. Perform daily prospecting and maintain detailed records of account activity using Ricoh's CRM system. Deliver prepared sales presentations and talking points to effectively communicate product and service benefits. Provide professional, courteous, and efficient customer service at all times. Meet or exceed established revenue targets. Perform other duties as assigned.

Qualifications:

High school diploma or equivalent. Basic business and financial acumen. Minimum of 2 years of successful B2B telephone-based account management and development experience. At least 1 year of inside sales experience with Ricoh.

Skills & Competencies:

Strong understanding of sales methodologies and processes. Ownership and accountability for performance and results. Ability to work independently and collaboratively within a team. Excellent negotiation, verbal, and written communication skills. Demonstrated business acumen and strategic account planning. Highly self-motivated with effective time management skills. Proficient in Microsoft Office Suite and other relevant software tools. Strong organizational and prioritization abilities.

Working Conditions & Physical Demands:

Typical office environment with standard lighting, ventilation, and noise levels. Regular communication with team and department. Diverse work assignments requiring innovative problem-solving. Frequent involvement in high-pressure situations. Primarily sedentary work with occasional walking, standing, bending, and lifting. Moderate dexterity required for regular use of office equipment (e.g., keyboard, telephone, headset).

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.