Job Description

*Job Title: Office Manager

Job Summary:Royal Faith Homecare Agency seeking an experienced Office Manager to oversee the daily operations of our office. Office Manager also have to get out and market in the community. The successful candidate will ensure the office operates efficiently, remains profitable, and provides exceptional service to the local community.
*Key Responsibilities:

1. Office Operations:Manage daily office operations, ensuring compliance with regulatory standards and company policies.
2. Client and Caregiver Relationships: Develop and maintain strong relationships with clients and caregivers, ensuring a "best in home care" experience.

3. Budgeting and Finance: Plan and implement the annual budget, ensuring financial efficiency and profitability.

4. Team Management: Recruit, train, and retain a high-performing team, fostering a positive and collaborative work environment.

5. Sales and Marketing: Guide the sales and marketing plan, ensuring effective outreach and community engagement. We all are required to market.

6. Compliance: Ensure all compliance with home care regulations and company policies.

7. Communication: Communicate effectively with clients, caregivers, and team members, ensuring seamless operations and exceptional customer service.

Essential Functions:

1. Verbal Communication: Communicate effectively in person, over the phone, and in writing.

2. Organization: Maximize efficiency and cost-effectiveness in daily activities.

3. Customer Focus: Respond promptly and courteously to all client inquiries.

4. Adaptability: Handle unexpected changes in client needs or caregiver availability with efficiency and professionalism.

5. Judgment and Decision Making: Make informed decisions, balancing the needs of clients and caregivers.

6. Resourcefulness: Seek out opportunities to improve operations and services.

7. Conflict Management: Resolve conflicts effectively, ensuring positive outcomes.

8. Coaching and Training: Train and develop team members, ensuring they have the skills and knowledge needed to succeed.

9. Team Building: Foster a positive and collaborative work environment, promoting teamwork and mutual support.*

Requirements:*1. Bachelor's degree or equivalent, with at least two years of management experience.

2. Experience in healthcare or home care settings preferred.

3. Basic office and computer skills, with excellent organizational abilities.

4. Excellent interpersonal and communication skills.

5. Knowledge of common medical terminology.

6. Ability to work independently, demonstrating sound judgment.

7. Availability for on-call duty as required.*

Preferred Qualifications:*

1. Experience with scheduling and payroll software (e.g., Swyftop).2. Certification in healthcare or home care management.

Job Types: Full-time, Part-time

Pay: From $18.00 per hour

Work Location: In person