Job Description

Are you organized, proactive, and excited about building scalable systems that support a growing service-based business?



Immaculate is seeking an

Executive Assistant

to elevate our day-to-day operations for a 15-person cleaning team serving multiple territories. This role is ideal for someone who thrives on creating structure, optimizing workflows, and leading people with clarity and accountability.


You will keep daily operations running smoothly--managing schedules, maintaining quality, and supporting the team. From personnel management to system development, you'll play a key role in Immaculate's growth and future expansion.

Compensation:

$50,000-$55,000 (base salary)

Bonus potential Health Benefits Company Car Provided Growth opportunities

Compensation:

$50,00 - $55,000 yearly base salary

Responsibilities:

Lead, manage, and support daily cleaning operations for 350-400 monthly properties Provide structure, accountability, and communication to field teams and company leadership Master and maintain routing, scheduling, personnel management, quality control, and client coordination Continuously improve internal systems, checklists, workflows, compliance documentation, and communication channels Conduct field support follow-ups as needed (quality checks, training, onboarding, supplies) Maintain positive team culture and uphold our standards of integrity and excellence Anticipate obstacles and present solutions, not just challenges Assist in recruiting, training, and retaining talent as the company grows Support scalability initiatives, including franchise model development and system replication Track metrics: volume of homes serviced, quality scores, labor allocation, routing efficiency, and profitability markers Lead with practicality and humility in a hands-on, service-centric industry

Qualifications:

Adaptable and able to shift priorities in a fast-paced, small-business setting Growth-minded problem solver who proactively offers 2-3 solutions when presenting issues Responsible, communicative, trustworthy, and self-driven Comfortable leading and supporting a team in a service labor environment Not easily overwhelmed--calm under pressure Detail-oriented, operationally disciplined, and efficient Experience managing teams of 10-20 employees Familiarity with cleaning, home services, dispatch, scheduling, or field operations Background in small-business management, service operations, or logistics Experience scaling or supporting multi-location growth Experience creating SOPs, improving workflows, or assisting in franchise model development Comfortable with hands-on service support when needed

About Company

At Immaculate Custom Cleaning, we prioritize your needs, and those of your household, above all else. As a family-owned and operated cleaning company local to Lancaster County, we pride ourselves on offering a personal touch that's unmatched in our industry.


Immaculate Custom Cleaning was founded in 2019 with the belief that personalized service and attention to detail make all the difference. As a local, family-owned business, we understand the value of close relationships and tailored services.


From our humble beginnings of going door to door, we've grown by staying true to our mission: building relationships in our communities and delivering exceptional cleaning services that simplify your life & meet your unique needs.