Job Description

Summary

The Exception Item Processor I will focus on adjustment and research in Item Processing. This role is responsible for investigating and resolving discrepancies related to customer accounts, including encoding errors, deposit adjustments, forgeries and other research inquiries. This role ensures accuracy, compliance with regulatory guidelines, and timely resolution of issues to maintain customer satisfaction and operational integrity.

Responsibilities

Research and resolve adjustments by investigating encoding errors, deposit discrepancies, and other account-related issues using internal systems. Research and process forgery cases. Process corrections by posting adjustments accurately to client accounts and general ledgers, ensuring compliance with internal policies and regulatory standards. Provide timely updates to internal teams and external clients regarding adjustment status and resolution. Maintain detailed records of adjustments with supporting documentation and communications for audit and retention purposes. Cross-function support by assisting with exception item processing and providing back up support as needed for related operational tasks. Protect all client and bank information confidentially and follow all company policies. Understand, communicate, and instill the Company's mission, vision, and values (Pillars of Success). Complete monthly training in a timely manner to ensure knowledge of bank regulatory requirements, policies, and procedures. Working at the worksite during regular business hours and/or assigned hours. Other specified duties as assigned.

Compensation & Benefits

The Exception Item Processor I position pays a minimum of $18.00 per hour.


Full?time associates are eligible for our benefits package:


Medical Dental Vision 401(k) plan Company paid life insurance Short and Long-term disability insurance Company paid vacation, paid leave and holidays

This position will remain open until a qualified applicant is hired.