Job Description

Summary:
Responsible for performing a variety of daily operational functions as well as assisting with projects, audits, and acquisitions. Providing timely, courteous information to customers and bank personnel. Processing and balancing assigned bank applications in accordance with bank policy and procedures.
This position will also be responsible for working POS/Debit Card disputes through Centrix and providing NTID support.
Essential Duties and Responsibilities:

• Respond to maintenance and research requests from other departments with efficiency, courtesy, and patience.
• Reconcile related bank general ledger accounts.
• Work closely with vendors and IT staff to resolve application issues.
• Daily processing for NSFs, Chargebacks, Positive Pay, Non-Post, and Correspondent and Fed adjustments.
• Assign control over the workflow to meet deadlines.
• Handles complex or unusual problems from dissatisfied customers and employee.
• Monthly maintenance for LGIP rates.
• Teller, Saving's Bond, CD & IRA Settlement Corrections.
• Handling POS fraud/non fraud disputes for customers
• Adding/deleting account for OLB customers, changing NTID status

Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience

• High School diploma or general education degree (GED) required.
• 2+ years of banking/operations experience required.

Skills and Abilities

• Excellent organizational and communication skills.
• Ability to demonstrate the highest level of ethical behavior and confidentiality and maintain confidentiality with sensitive information.

Skills Required