Job Description

The EVP/Chief Relationship Officer position is open to any Firstar Bank location with available office space.

Position Purpose:

Serves as a key member of the executive leadership team responsible for driving strategic growth through integrated oversight of Lending, Treasury Management, Retail, and Marketing departments. Champions a client and community focused approach to service, ensuring every client receives tailored solutions that enhance the overall customer experience.

Job Duties and Responsibilities:

Develop and execute a collaborative relationship strategy across lending, treasury management, and marketing. Serve as a visible ambassador of the Bank, cultivating trust with clients, partners, and stakeholders. Lead lending teams in delivering responsive, compliant, and community-focused credit solutions. Drive portfolio growth while maintaining prudent risk management and credit quality standards. Collaborate with credit analysis team to streamline processes and enhance client experience. Develop, implement, and maintain a lender performance scorecard system in partnership with executive leadership to align with organizational goals and strategies. Champion innovation and transformation across the Bank's business model and service delivery, while ensuring retention of community values. Expand treasury services for commercial clients, including enhanced cash management, fraud prevention, and liquidity solutions. Provide executive support to Retail leadership, ensuring retail strategies, operations, and customer experience initiatives align with the bank's overall business objectives. Cultivate and maintain strong relationships with high-value clients, community leaders, and business partners. Monitor market trends, competitive positioning, and regulatory developments to identify opportunities and risks. Ensure compliance with government regulations and bank policies. Complete annual training as required. Participate in bank/community activities. Other duties as assigned.

Skills and Abilities Required:

Deep understanding of banking trends, customer behaviors, and competitive positioning. Strong grasp of financial statements, credit risk, and portfolio performance metrics. Ability to represent the Bank in civic, nonprofit, and business circles with authenticity and impact. Ability to coach, mentor, and retain high-performance relationship managers and frontline employees. Committed to promoting collaboration, accountability, and respect across departments. Skilled in streamlining workflows, improving service delivery, and enhancing client onboarding experience. Familiarity with CRM platforms, digital banking tools, and treasury technology solutions. Ability to navigate complex client needs and internal priorities. Strong understanding of regulatory frameworks within banking industry. Strong computer skills; proficient in Microsoft Word, Excel, Outlook and PowerPoint.

Experience and Education Requirements:

Bachelor's degree in business, finance or related field, or equivalent business education combined with experience. Proven experience in executive leadership with a minimum of ten (10) years' banking or financial services industry experience in commercial lending, and/or treasury management.

Physical Requirements:

Typically requires sitting for long periods of time with intermittent stooping, bending, and walking. May occasionally lift up to 25 pounds which may include the need for independent mobility to: bend, reach, or kneel. Visual and auditory skills are required.

Performance Standards:

Accuracy: Completeness of financial reports. Responsiveness: Timeliness of responses to requests for information. Relationships: Ability to work well with all levels within the organization. Guidance: Ability to build a team and provide direction to others.



Firstar Bank is proud to be an Equal Opportunity Employer: EEO/M/F/Disabled/Vets