Job Description

Job Summary


Site Leader is responsible for the day-to-day operations of the business, attaining sales/profit goals, hiring, training, and sustaining staff while maintaining company values, policies, culture, and brand standards at all times. Site Leaders use their leadership and adherence to company principles, values, and policies to deliver high levels of customer service.




Responsibilities

Provide excellent customer service at all times to ensure guest satisfaction. Lead the overall site operations, production, labor, and profitability. Follow all procedural, operational, and safety guidelines. Maintain a clean and safe site at all times (tunnel, equipment, lot, lobby, restrooms) Ensure all equipment and mechanicals are working to their optimum capability. Address any equipment or mechanical issue immediately. Drive sales, memberships, loyalty programs. Manage labor, expenses, chemical/supply utilization. Ensure the location is staffed for business every day. Respond to/relieve congested areas due to fluctuations in business flow. Maintain overall site appearance/equipment /Brand Standards. Ensuring the right thing is done at all times for our customers and fellow teammates. Hiring/Promoting/Termination



Duties




Safety Adherence Site Presentation Weekly Coaching KPIs Key Holder Cash Handling Operational Reports Monthly Leadership Training Performance Reviews Weekly Cleaning Checklist Assistant Site Leader Training Scheduling Incident Claim Escalation People, Product and Presentation Quality Control Chemical Ordering Salt Management Tunnel Lubrication Tier 3 Mechanical Solutions Reclaim System Management MCC Air Filter Management RO Water System Management Supply Ordering Spare Part Ordering Approved by Area Technician Site Leader Assessments Any other duties assigned by Leadership



Skills and Education Requirements

Excellent organizational and time management skills. High school diploma or equivalent preferred. Related management experience preferred Excellent verbal and written communication skills.



Physical Job Requirements

Ability to work outdoors in all weather conditions and seasons Is willing to work a minimum of 45 hours per week including weekends and holidays Be on your feet for extended periods of time Physically able to bend, stoop, squat, kneel, reach, step to perform job duties Ability to carry up to 40 pounds short distances Alert and able to maneuver around moving vehicles and equipment Valid Texas Class C Driver's License (required) * Record of safe driving for the last three years as shown on current MVR, with no serious accidents or traffic violations (required)