Job Description

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Title:

Error Resolution Supervisor

State Role Title:

Gen Admin Supv II/Coord II

Hiring Range:

Commensurate with experience

Pay Band:

5

Agency:

Department of Taxation

Location:

Westmoreland

Agency Website:

https://www.tax.virginia.gov/work-with-us

Recruitment Type:

General Public - G

Job Duties

The Virginia Department of Taxation is seeking a skilled and experienced supervisor to lead and support a team of TAX Error Resolvers assigned to handle business tax accounts. This role involves managing, coaching, and mentoring staff responsible for analyzing and correcting business tax account discrepancies. The supervisor will be responsible for planning, organizing, and monitoring worklist inventories, approvals, and unit activities to ensure the team meets established goals with accuracy, timeliness, priorities, and quality.




The Error Resolution unit is a department with over 50 professionals dedicated to exception handling in a fast-paced production environment. The unit is organized into two teams to include one team focused on individual tax accounts and the other on business tax counts. The Error Resolution unit has a critical role of analyzing and correcting inaccuracies on submitted tax returns and payments before they can be posted to a taxpayer's account.

The position is located at our Westmoreland Office in Richmond, Virginia. This position is eligible for telework. Employee will have the opportunity to telework on Monday and Friday and will be required in the office Tuesday, Wednesday and Thursday.

The anticipated hiring salary is commensurate with experience up to $67,000

As a member of the Virginia Tax team, you can expect additional benefits such as:



12 Paid State holidays on top of vacation, sick, volunteer, and personal leave! Comprehensive and affordable health benefits. Got student loans? You may be eligible for the Public Service Loan Forgiveness program. Participation in the Virginia Retirement System, VA 457 Deferred Comp, and more.




At Virginia Tax...







We are dedicated, resourceful individuals who strive to exceed our customers' expectations. Not only do we serve the public, we are the public. We are a part of a community that cares about and celebrates each other, who promote opportunities for growth within a stable environment, and support a healthy work-life balance.




What we do matters. So do you.

Minimum Qualifications

Proven ability to supervise staff in a high volume, fast-paced production environment




Knowledge and experience working with federal and/or state taxes, tax forms and tax laws and regulations




Demonstrated experience and proficiency with financial or accounting software systems, along with a strong ability to quickly learn new platforms




Proven ability to assess business needs, establish work priorities, and assign necessary tasks to staff




Experience with evaluating staff performance and assessing staff training needs




Ability to work in and supervise others in both an in person and virtual work environment

Additional Considerations

Advanced knowledge in areas such as business administration, public administration, accounting, taxes, and/or other relevant areas




Familiarity with business tax principles and practices, or prior experience in a business tax or other tax-related role.




Experience working with internal systems such as IRMS, Advantage Revenue, Image Retrieval and Siebel

Special Instructions

You will be provided a confirmation of receipt when your application and/or resume is submitted successfully. Please refer to "Your Application" in your account to check the status of your application for this position.



All Virginia Tax employees must be current with filing their tax returns ensuring they were filed in compliance with established laws, rules and regulations.




Selected candidate(s) will be required to consent to and successfully pass a background investigation which includes fingerprint-based criminal history, tax compliance, and DMV driving record (if applicable) checks. Selected candidates require a valid Driver's License.




The selected candidate will be prohibited from performing tax or accounting services for compensation during or outside business hours.




Virginia Tax is an equal opportunity employer that values diversity in the workforce. All qualified applicants are afforded equal opportunities without regard to race, sex, color, national or ethnic origin, religion, genetics, age, veteran status, political affiliation, or disability.




Reasonable accommodations are available to applicants with disabilities, if requested, during the application and/or interview process. If accommodations are needed, please contact Human Resources at (804) 786-3608.




Virginia Tax participates in E-verify.




Consideration for an interview is based solely on the information within the application and/or resume'.




In support of the Commonwealth's commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their Certificate of Disability (COD) provided by a Vocational Rehabilitation Counselor within the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their Certificate of Disability. If you need to get a Certificate of Disability, use this link: Career Pathways for Individuals with Disabilities, or call DARS at 800-552-5019, or DBVI at 800-622-2155.

Contact Information

Name: Virginia Tax Talent Acquisition Team



Phone: 804-786-3608


Email: hroffice@tax.virginia.gov




Each agency within the Commonwealth of Virginia is dedicated to recruiting, supporting, and maintaining a competent and diverse work force.

Equal Opportunity Employer