Job Description

IT@JH is seeking an

Epic Application Coordinator II , to join the in support of Epic Pathology application teams. The Epic Application Coordinator II will play a key role in supporting and coordinating Epic Systems applications, specifically the Digital Pathology Program for the Health System. This position requires a solid understanding of clinical workflows, a foundational knowledge of Epic Systems functionality, and the ability to collaborate with end-users and colleagues to enhance the efficiency of our healthcare systems.

Specific Duties & Responsibilities

Application Support

Provide day-to-day support for Epic Systems applications, addressing end-user inquiries and troubleshooting issues. Collaborate with end-users and IT teams to understand and address workflow challenges, ensuring optimal system performance. Assist in the implementation of updates and enhancements to Epic Systems applications.



Documentation and Training

Contribute to the development and maintenance of documentation, including training materials and standard operating procedures. Assist in the delivery of training programs for end-users, promoting the effective use of Epic Systems functionalities. Support the creation of user guides and educational resources.



Coordination and Collaboration

Collaborate with cross-functional teams to coordinate and implement Epic Systems applications, ensuring alignment with organizational goals. Participate in project planning and execution, providing support for the successful implementation of system changes. Act as a liaison between end-users and IT teams, facilitating effective communication and understanding of system requirements.



Quality Assurance

Assist in quality assurance activities, including testing and validation of Epic Systems configurations and updates. Collaborate with end-users to gather feedback, identify areas for improvement, and contribute to the resolution of issues.



Other duties as assigned, including on-call support on a team rotational basis.*

Minimum Qualifications

Bachelor's Degree in a related field. Three years of operational experience in a clinical or healthcare business operations setting or in information technology. Additional education may substitute for required experience and additional related experience may substitute for required education beyond a high school diploma/graduation equivalent, to the extent permitted by the JHU equivalency formula.

Preferred Qualifications

Experience in a role related to workflows in clinical or healthcare business operations. Familiarity with Epic Systems functionality is desirable. Strong analytical and problem-solving skills. Excellent communication and interpersonal abilities. Ability to work collaboratively in a fast-paced and dynamic environment.

Classified Title: EPIC Application Coordinator II


Role/Level/Range: ATP/04/PD


Starting Salary Range: $62,900 - $110,100 Annually (Commensurate w/exp.)


Employee group: Full Time


Schedule: Mon-Fri 8:30-5:00


FLSA Status: Exempt


Location: Remote


Department name: IT@JH Health IT


Personnel area: University Administration