Job Description

This position is for an Epic Support Analyst with a primary focus on Revenue Cycle applications. The analyst will be responsible for triaging incoming tickets, resolving requests and incidents based on existing knowledge, and engaging with senior analysts for mentorship and ongoing development. Preferred qualifications include Epic certifications in

Resolute Hospital Billing, Resolute Professional Billing, Grand Central, and Prelude.

This is a remote position in which we are able to employ in the following states: Alabama, Alaska, Arizona, Arkansas, Connecticut, Florida, Georgia, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Michigan, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Mexico, North Carolina, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, West Virginia, or Wisconsin

JOB SUMMARY/PURPOSE

+ Participates within a team environment with responsibility for configuration, maintenance and support of assigned information systems. Responsible for obtaining and maintaining knowledge of software functionality. Collaborates with business partners and peers to document business processes and requirements.

DEPARTMENT DESCRIPTION

+ Information Services is committed to providing leadership, support and coordination of technology at Samaritan Health Services. The IS Informatics team supports the Electronic Health Record (EHR), including training and at the elbow support, Picture Archiving Communications System (PACS), and integrations. The IS Informatics team maintains responsibility for production support 24/7 for the business line.

EXPERIENCE/EDUCATION/QUALIFICATIONS

+ Bachelor's degree (preferably in a related field) or equivalent work experience required.
+ One (1) of the following required:
- One (1) year experience in Information Technology or project management.
- One (1) year relevant healthcare experience.
+ One (1) Epic certification/accreditation/proficiency required within six (6) months of hire.
+ Experience in a healthcare environment preferred.

KNOWLEDGE/SKILLS/ABILITIES

+ Problem Solving: Ability to identify complex problems, involve key parties, gather pertinent data and consider various options in the decision making process. Skilled at applying problem solving skills in a logical, systematic way to resolve issues.
+ Time Management: Ability to manage time effectively to be productive in prioritizing, scheduling and planning work day to meet customer needs. Ability to juggle different work activities and shift attention from one task to another without losing sight of details and timelines.
+ Conflict Resolution: Ability to influence others to build consensus and gain cooperation. Ability to negotiate disagreements in a positive and constructive manner while considering the contribution of other team members in order to reach a mutually acceptable solution.
+ Communication: Skilled at sharing information in an appropriate and timely manner showing mutual respect and genuinely soliciting the feedback of others. Ability to effectively tailor communications to various audiences including peers, customers and leadership.

PHYSICAL DEMANDS

+

Rarely

(1 - 10% of the time)

Occasionally

(11 - 33% of the time)

Frequently

(34 - 66% of the time)

Continually

(67 - 100% of the time)





WALK - INCLINE


CLIMB - STAIRS


LIFT (Floor to Waist: 0"-36") 0-20 Lbs


LIFT (Knee to chest: 24"-54") 0 - 20 Lbs


LIFT (Waist to Eye: up to 54") 0 - 20 Lbs


BEND FORWARD at waist


KNEEL (on knees)


PUSH (0-20 pounds force)


PULL (0-20 pounds force)



STAND


WALK - LEVEL SURFACE


CARRY 1-handed, 0 - 20 pounds


CARRY 2-handed, 0 - 20 pounds


ROTATE TRUNK Standing


REACH - Upward



SIT


ROTATE TRUNK Sitting


REACH - Forward


MANUAL DEXTERITY Hands/wrists


FINGER DEXTERITY


PINCH Fingers


GRASP Hand/Fist



None specified


Location: Samaritan Health Services SHS IS Informatics

Schedule: 1.0 (80 hrs/pp), Day