Job Description

Title: Environmental Services Manager


Reports to: COO


Essential Job Functions

LEADERSHIP

Will supervise the activities of the Environmental Services' department, and will be responsible for the selection of cleaning supplies and equipment. Perform department-specific orientation, scheduling, performance assessment, competency assessment and discipline of all direct reports.


A leader is a person who influences a group of people towards the achievement of a goal. They lead by example, so that others are motivated to follow him/her. A leader helps colleagues work together and ensure they're delivering the highest level of customer service.


EVS Manager Accountability + Hires, orients, trains, coaches, disciplines, and, when appropriate, terminates employees.
+ Inspects areas to ensure proper job performance.
+ Has knowledge of chemicals and dispersing systems used within the department
+ Develops and implements quality monitors and reports as required.
+ Prepares and submits all required budgeting documents in a timely manner.
+ Controls departmental expenses.
+ Ensures ongoing competency of staff, and compliance with for EVS operations and DNV standards
+ Encourages intra- and inter-departmental team work and team building
+ Is engaged, sympathetic, empathetic using BBGH core values as our guide.
+ Ensures departmental policies and procedures reflect current standards
+ Ensures areas of responsibility are in compliance.
+ Demonstrates strong communication skills both written and verbal
+ Consistently displays commitment to customer service through words and actions
+ Demonstrates knowledge of and supports organizational goals
+ Schedules work hours of staff, and ensures shifts are properly staffed.
+ Monitors and authorizes staff requests for time off
+ Participates in organizational leadership meetings
+ Leads and participates in Process Improvement and Service Excellence
+ Anticipates and follows up on customer requests, questions and complaints
+ Resolves issues to improve patient satisfaction using service recovery as indicated
+ Leads by example and addresses opportunities as indicated.
+ Holds staff accountable for knowledge of organizational/departmental policies
+ Actively participates in identifying department needs
+ Contributes to a team-oriented environment
+ Is receptive to being taught, coached and mentored
+ Leads shift briefs, debriefs and huddles
+ Uses BBGH standardized communication tools for improved communication, teamwork
+ Maintains awareness of patient satisfaction score initiatives and takes an active role in improvements
+ Suggests process improvements as needed
+ Requests educational assistance as needed
+ Resolves issues to improve patient satisfaction using service recovery as indicated
+ Offers suggestions and actively participates in identifying department needs
+ Other Duties as assigned

Age Requirement

19 years of age or older unless otherwise noted in the position summary

Education

Required:

+ High School Graduate

Conditional:

I have education as listed above.

Experience/Qualifications

Required:

+ Previous management or supervisory experience or education
+ Proficient computer skills include: Microsoft Office, Word and Excel, email and the internet.
+ Preferred: One year experience in a health care environment service and laundry

Licenses/Certifications

Required:

+ Valid Driver's License

Position Hours Per Day - Must maintain budgeted hours

Expected work hours up to - 10


Upon hire must provide copy of the Immunization Record and disclose your current influenza immunization.


Box Butte General Hospital is an Equal Opportunity Employer.

A post-offer/pre-employment background check and drug screen are required.





Location: Box Butte General Hospital ENVIRONMENTAL SERVICES

Schedule: FT, Day Shift, 40 hours a week