Job Description

About the Role
We are looking for a friendly and customer-focused Entry-level Customer Service Associate to support customer interactions across marketing campaigns and promotional activities. This role is ideal for someone starting their career who enjoys working with people and wants to develop strong communication and service skills within a fast-paced marketing environment. You will represent client brands professionally while ensuring customers receive a positive and consistent experience.
Key Responsibilities

• Handle customer enquiries via phone, email, and digital platforms
• Provide clear and accurate information about campaigns, products, and services
• Assist customers throughout their journey and resolve basic queries
• Escalate complex issues to senior team members when required
• Maintain accurate records of customer interactions and feedback
• Support marketing campaigns, events, and promotional activities
• Collect customer insights to support campaign improvement
• Work collaboratively with marketing and account teams to meet campaign objectives

Skills & Requirements

• Strong communication and interpersonal skills
• Positive, customer-first attitude
• Good organisational skills and attention to detail
• Ability to work well independently and as part of a team
• Comfortable working in a fast-paced environment
• Basic IT skills and confidence using digital systems
• Willingness to learn and develop professionally
• No previous customer service experience required, full training provided

What We Offer

• Comprehensive training and ongoing support
• Clear progression opportunities within customer service, marketing, or account management
• Supportive and energetic team culture
• Hands-on experience working on live marketing campaigns
• Opportunity to develop transferable communication and customer engagement skills

This role is ideal for a motivated individual looking to begin a career in customer service within the marketing industry.

Skills Required