Job Description

Chapman Automotive Group is one of the largest, top performing automotive retailers across Arizona and Nevada. With over 1900 employees regionally, our workforce is a significant source of pride for our organization. Chapman has been family owned and operated since 1966, and we value the reputation we have built around our unique sales experience. Our rapid growth and resilient culture has cultivated an amazing place to work. Happy employees make happy customers, and we reward individuals who are committed, tenacious, and motivated. We are looking for passionate, talented professionals who want to be part of a fast-paced environment, which embraces career advancement, collaboration, and superior performance. Come join our team!

NO AUTO EXPERIENCE NEEDED! We provide all the training, mentorship, and support you need to hit the ground running. Would you love the opportunity to advance your career quickly within a quality organization? All you need to bring to the table is a professional demeanor, the ability to manage customer relations, and the desire to enhance sales processes. This position is ideal for a focused & motivated individual with an entrepreneurial spirit who is ready to execute a positive buying experience for our customers.

Job responsibilities include, but are not limited to:

• Utilize CRM tracking system daily
• Offer assistance or direction to any customer who enters the dealership
• Assist customers in making a purchase decision by asking questions and listening carefully to their responses and needs
• Explain product performance, application, and benefits to prospective customers
• Respond quickly to internet, phone and live chat inquiries using email, phone, and texting in a professional manner
• Generate sales appointments by means of proactive outbound prospecting and lead activity management
• Handle incoming phone leads
• Check email frequently and respond to inquiries promptly
• Follow up with leads that are not ready to make an appointment or are a no-show
• Participate in team and process development sessions \xe2\x80\x93 keeping positive relationships with teammates, sales teams and dealership management
• Deliver inquiries/messages intended for other sales personnel and departments promptly

Desired Skills, Qualifications, and Experience:

• Team player attitude
• Must have strong typing skills
• At least one previous role in the customer service industry
• Previous sales experience preferred
• Outgoing and friendly, especially while handling objections
• Strong interpersonal skills, in-person and over the phone
• Focuses on the customer\xe2\x80\x99s needs to enhance dealership and personal sales
• Eager to learn dealership best practices and advance automotive sales skills
• Strong verbal and written communication skills a MUST
• Possess a clean driving record and valid driver\xe2\x80\x99s license
• Willing to submit to a pre-employment background check and drug screening

Our rewarding culture

Chapman\xe2\x80\x99s Culture provides a foundation for team members to build a successful career through camaraderie, innovation, growth, and employee engagement. At Chapman you\xe2\x80\x99ll experience coworkers rooting for each other and inspiring others to succeed. We foster a positive, supportive, magnetic environment where our people want to come to work each and every day. Our guiding principles create an incredible employee experience, making our dynamic workforce happier. Our positive experience is translated through the relationships we have with each other, our customers, and every person we encounter.

Our attractive benefits package

We take care of our people with industry leading benefits which allows us - and you - to continue being amazing! We offer medical, dental, company paid and voluntary life insurance, onsite nurse practitioners, voluntary long-term and short-term disability, retirement and financial planning resources, holiday pay, paid time off, employee assistance program, training and development, employee/family car discount programs, and company contributions into 401(k).

Chapman Volkswagen Tucson