Job Description

The role of Entry Level Installation Technician is to deliver the highest level of customer service while installing, servicing, and testing complex monitoring systems in a hospital environment, adhering to stringent real-time patient-data requirements. Candidate should possess strong mechanical aptitude, experience in professional system installation settings, and a willingness to learn new technologies.


MAJOR RESPONSIBILITIES:


Willingness and ability to travel 80-100% of the time (depending on market)
Complete tasks on scheduled date and within a specified timeframe while offering world-class customer service
Comply with protocols for communicating status and issues related to work orders
Troubleshoot complex network issues to ensure acceptable quality of service
Assist with and install complex, multi-phase systems composed of IT infrastructure and patient-monitoring equipment in both clinical and non-clinical environments
Provide technical review of system configurations to ensure viability of system performance
Provide management with feedback and ideas for continuous improvement
Being a valued part of a diverse and dynamic team


QUALIFICATIONS:


High school degree or equivalent
Experience in healthcare and complex networks is a plus
Professional manner, appearance, and discretion in engaging customer
Use standard office equipment such as computers, phones, medical test equipment, and hand tools
Satisfactory background check including state-specific requirements (e.g., fingerprinting)
Valid driver's license with a clean driving record
Reliable transportation for coverage area
Clean background check and clear drug screen
Self-guided and able to work independently
Strong organizational skills


CUSTOMER REQUIREMENTS:


Progressive is committed to ensuring compliance with all customer-specific mandates, including vaccinations and/or screening tests. As such, we are unable to guarantee work for any personnel who fail to meet these requirements. These requirements include documentary proof of:
Tetanus/Diphtheria/Pertussis (Tdap) - within last 10 years
Measles/Mumps/Rubella (MMR) - 2 doses or titer
Hepatitis B (HepB) - 3 doses or titer
Varicella (Chicken Pox) - 2 doses or titer or history of disease
Tuberculosis (TB) Test - within 1 year
Flu (current flu season)
Covid (not required but strongly recommended)


PHYSICAL REQUIREMENTS:


Carry and monitor company phone, be available and responsive during scheduled and non-scheduled hours, except during rest and meal periods as required by applicable state law
Flexible in working hours as this position will require customer support during non-regular business hours, mandatory overtime on short notice, and/or weekend work as necessary
Lift carry, push, or pull up to 20 pounds, occasionally up to 50 pounds, with assistance available
Frequently stand, walk, stoop, kneel, twist, crawl, and extended reach
Regular grasping and repetitive hand movements.


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