Job Description

Overview:
JOB TITLE:Enterprise Support System (ESS) Administrator
GOVERNMENT AGENCY: Department of Homeland Security (DHS), Federal Law Enforcement Training Center (FLETC)
POSITION INFORMATION: Full-Time Position
LOCATION: FLETC Headquarters - Glynco, GA; or other FLETC Training Delivery Points (TDPs) in Artesia, NM; Charleston, SC; or Cheltenham, MD (including the Washington, DC Office). Some services may be performed remotely. The place of performance will be dependent on the awarded proposal.
POSITION TIMING: Contingent on Contract Award
ITC Federal, LLC, (ITC) is an information technology and consulting company focused on servicing the needs of the Federal Government. ITC's mission is to apply earned expertise in DevSecOps, Cloud Computing, Federal Financial Systems, App Dev, and Cyber Security to assist our clients in achieving their mission. ITC is located in Fairfax, VA and offers outstanding compensation and benefits plan and a challenging and rewarding professional work environment.
Program Overview:
The Federal Law Enforcement Training Centers (FLETC), part of the Department of Homeland Security (DHS), is responsible for training and supporting the training of federal, state, local, and tribal law enforcement officers--as well as international partners--who enforce laws, treaties, and regulations in the United States and abroad.
Headquartered in Glynco, Georgia, with training delivery points in Artesia, New Mexico; Charleston, South Carolina; and Cheltenham, Maryland, FLETC's mission depends on secure, stable, and modern IT infrastructure.
This program delivers comprehensive Information Technology (IT) Delivery and Operations Support Services (DOSS) that ensure reliable and efficient IT and media system performance across all FLETC locations. The Enterprise Support System (ESS) Administrator will play a critical role in maintaining the availability, performance, and security of FLETC's ESS environment.
Position Summary:
The ESS Administrator is responsible for the full lifecycle management of the FLETC Enterprise Support System (ESS) environment, including its servers, databases, storage, and security components.
This position is ideal for an experienced IT systems professional with broad technical expertise across multiple infrastructure domains and a strong background in enterprise system administration, performance tuning, and security management.
The ESS Administrator will work collaboratively with system owners, engineers, and cybersecurity personnel to ensure the ESS platform is secure, stable, and aligned with DHS and FLETC operational requirements. Responsibilities:
RESPONSIBILITIES:

• Design, install, configure, and maintain the FLETC ESS environment, ensuring high availability, security, and optimal performance.
• Administer and manage servers, databases, and storage systems supporting ESS operations.
• Implement and maintain security controls, access permissions, and data protection measures in accordance with DHS/FLETC standards.
• Perform system upgrades, patching, and capacity planning to ensure continued system health and scalability.
• Monitor ESS system performance and proactively identify, diagnose, and resolve operational issues.
• Conduct testing and validation of system updates, configurations, and integrations.
• Develop and maintain comprehensive system documentation, including architecture diagrams, standard operating procedures, and maintenance records.
• Collaborate with IT operations, database, and security teams to support ESS integrations with other enterprise systems.
• Participate in audits, compliance reviews, and incident response activities as required.
• Provide expert-level troubleshooting and root cause analysis to maintain system reliability and support mission-critical operations.

Qualifications:
REQUIRED:

• Demonstrated expertise in server, database, storage, and security technologies within an enterprise IT environment.
• Proven experience designing, configuring, administering, and maintaining complex enterprise systems.
• Strong understanding of system security principles, access control, and vulnerability management.
• Proficiency in system monitoring, performance tuning, and issue resolution across multiple technology layers.
• Experience developing and maintaining detailed system documentation and operational procedures.
• Ability to work both independently and collaboratively within a cross-functional technical team.
• Ability to obtain and maintain a Public Trust security clearance.

DESIRED:

• Experience supporting Enterprise Support Systems (ESS) or comparable large-scale enterprise service platforms.
• Familiarity with Windows Server, SQL Server, and enterprise storage solutions.
• Experience implementing and managing system backups, disaster recovery, and high-availability configurations.
• ITIL certification or experience operating within IT service management frameworks.
• Knowledge of DHS or other federal IT compliance and cybersecurity standards (e.g., FISMA, NIST).
• Strong documentation and customer service orientation.

WORK ENVIRONMENT AND PHYSICAL DEMANDS: Candidate must be able to function in general office environment.
ITC Federal is an equal opportunity employer and will not discriminate against any application for employment on the basis of age, race, color, gender, national origin, religion, creed, disability, veteran status, marital status, sexual orientation, genetic information, military status, disability, or sex including pregnancy and childbirth or related medical condition or on any other basis prohibited by law.

Skills Required