Job Description

Arizona Public Service generates clean, reliable and affordable energy for 2.7 million Arizonans. Our service territory stretches across the state, from the border town of Douglas to the vistas of the Grand Canyon, from the solar fields of Gila Bend to the ponderosa pines of Payson. As the state\'s largest and longest-serving energy provider, our more than 6,000 dedicated employees power our vision of creating a sustainable energy future for Arizona.

Since our founding in 1886, APS has demonstrated a strong commitment to our customers in one of the country\'s fastest growing states, earning a reputation for customer satisfaction, shareholder value, operational excellence and business integrity.

Our present and future success depends on the creative and dedicated people of our company who demonstrate the principles outlined in the APS Promise: Design for Tomorrow, Empower Each Other and Succeed Together.

Summary

The IT Infrastructure Engineer II/III - Enterprise Monitoring is responsible for the maintenance, installation, and configuration of infrastructure technologies and next generation technologies. May be involved with complex system integration testing and evaluation.

Collaborates with other technology teams across the enterprise, i.e. application, database, server, storage, network, security, Network Operations Center, etc. to develop effective monitoring solutions and implement automation where needed.

Generate, assess, and improve alerting with a focus on proactive alerting and self-healing.

Mentoring and collaborating with other platforms and product engineers to share experience and deliver value.

Developing custom code in a testable and sustainable way.

Working with our partners to translate product goals into prioritized platform requirements.

Working on the tools and services that turn hard problems into turnkey solutions.

Working in a sophisticated and evolving environment.

Working in highly regulated areas and complying with strict procedures.

Provides day-to-day support, maintenance and troubleshooting of supported tools.

Must be able to work rotating on-call schedule.

Minimum Requirements

Infrastructure Engineer II

• Bachelors degree in Information Technology or related field and 2 year of prior relevant experience or equivalent combination of education and directly related experience.
• Requires working technical knowledge gained through experience within a job area or system

Infrastructure Engineer III

• Bachelors\' degree in Information Technology or related field and 5 year of prior relevant experience or equivalent combination of education and directly related experience.
• Requires strong technical knowledge within a job area or system and basic knowledge across related technical areas.
• Position is looking for people with experience with at least some of these tools or similar products and a passion for learning:
• Experience with protocols such as: SNMP, SSH, WMI
• Micro Focus SiteScope, Micro Focus Operations Manager (Omi/Omw), Micro Focus Network Node Manager (NNMi), Nagios
• DynaTrace
• Elastic Search, LogStash, Kibana (ELK), beats
• Extrahop
• ServiceNow Event Management
• Paging systems such as xMatters or ServiceNow Notify

Preferred Special Skills, Knowledge or Qualifications

• Knowledge of all infrastructure technologies (compute, storage, networking, physical infrastructure, software, commercial off the shelf (COTS) and open source packages and solutions, virtual and cloud including IaaS, PaaS and SaaS); infrastructure management tools and monitoring tools; solution sizing for hardware/software platforms; industry standard security requirements and designs.
• Troubleshooting; advanced design, maintenance and repair of servers; applying creative solutions to business problems to ensure business needs are most effectively met; advanced information system configuration management
• Ability to developing and write technical documentation; evaluate and test emerging technologies.
• Experience with the following: DevOps tools like Terraform, Jenkins or Ansible; working in an agile environment; Python or other comparable skills.

Major Accountabilities

1) Under general direction, responsible for the maintenance of installed infrastructure technologies as well as the installation and configuration of these technologies within specific area

2) Participates in business requirements meetings

3) Partners with technical architects to translate the architectural designs into operations

4) Develops plans to manage the frequency of support package/patch application

5) Administers equipment, hardware, and software upgrades

6) Provides higher level support to help desk staff

7) Completes and manages accurate infrastructure- related documentation in accordance with company security standards

8) Maintains and manages systems infrastructure and network appliance operations

9) Supports multiple systems or applications of moderate to high complexity (e.g., size, technology, systems feeds)

10) Provides advice to infrastructure engineers with less experience or to a small team

11) May manage projects at this level, requiring responsibility for the delegation of work and the review of others\' work products and engineering projects

Export Compliance / EEO Statement

This position may require access to and/or use of information subject to control under the Department of Energy\'s Part 810 Regulations (10 CFR Part 810), the Export Administration Regulations (EAR) (15 CFR Parts 730 through 774), or the International Traffic in Arms Regulations (ITAR) (22 CFR Chapter I, Subchapter M Part 120) (collectively, \'U.S. Export Control Laws\'). Therefore, some positions may require applicants to be a U.S. person, which is defined as a U.S. Citizen, a U.S. Lawful Permanent Resident (i.e. \'Green Card Holder\'), a Political Asylee, or a Refugee under the U.S. Export Control Laws. All applicants will be required to confirm their U.S. person or non-US person status. All information collected in this regard will only be used to ensure compliance with U.S. Export Control Laws, and will be used in full compliance with all applicable laws prohibiting discrimination on the basis of national origin and other factors. For positions at Palo Verde Nuclear Generating Stations (PVNGS) all openings will require applicants to be a U.S. person.

Pinnacle West Capital Corporation and its subsidiaries and affiliates (\'Pinnacle West\') maintain a continuing policy of nondiscrimination in employment. It is our policy to provide equal opportunity in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations. This policy of nondiscrimination shall include, but not be limited to, recruiting, hiring, promoting, compensating, reassigning, demoting, transferring, laying off, recalling, terminating employment, and training for all positions without regard to race, color, religion, disability, age, national origin, gender, gender identity, sexual orientation, marital status, protected veteran status, or any other classification or characteristic protected by law.

For more information on applicable equal employment regulations, please refer to EEO is the Law poster. Federal law requires all employers to verify the identity and employment eligibility of every person hired to work in the United States, refer to E-Verify poster. View the employee rights and responsibilities under the Family and Medical Leave Act (FMLA).

Arizona Public Service is a smoke free workplace.

Flex Role:
This position is not required to be performed at a specific APS facility as long as adequate technology and a solid ergonomic set up are present. Pending agreement with leadership, employees hired into this role will be able to choose where they prefer to perform their work. Employees will have two options to choose from:

• APS office based: The employee prefers to work most of the time from an APS facility.
• Home based: The employee prefers to work most of the time from his/her home.

*Employees in Flex roles are required to reside in Arizona (or NM for Four Corners-based employees). Role types are subject to change based on business need.

APS