Job Description

###

General Information

Req #

WD00093301

Career Area:

Data Management and Analytics

Country/Region:

United States of America

State:

North Carolina

City:

Morrisville

Date:

Saturday, December 27, 2025

Working Time:

Full-time

Additional Locations

:
United States of America - North Carolina - Morrisville ###

Why Work at Lenovo

We are Lenovo. We do what we say. We own what we do. We WOW our customers.

Lenovo is a US$69 billion revenue global technology powerhouse, ranked #196 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world's largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo's continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).



This transformation together with Lenovo's world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit

www.lenovo.com

, and read about the latest news via our

StoryHub

.
###

Description and Requirements

About the Position

We are in need of an Enterprise Knowledge Operations Manager to oversee the end-to-end lifecycle of enterprise knowledge content, ensuring governance, quality, and optimal user experience. In this position you will drive continuous improvement and adoption of knowledge management practices across business units, championing our maturity standards and governance by design. This position is remote, will have core working hours in EST and is part of a global organization.

Key Responsibilities

Provide frontline support for EKM platform users, addressing inquiries promptly and resolving usage-related issues across the entire knowledge lifecycle Enforce knowledge maturity standards and governance policies to ensure consistent content quality throughout the platform Lead knowledge governance, driving the creation, update, and retirement of relevant knowledge assets Gather feedback from users and stakeholders to inform platform functionality upgrades and refinements in knowledge governance

Basic Qualifications

2+ years of Experience supporting content governance and taxonomy frameworks in enterprise environments 3+ years handling global Digital Transformation technical operations and support Bachelor's Degree in Engineering, Computer Science, Information Technology, Data Science or related field

Preferred Qualifications

5+ years of Experience handling global Digital Transformation technical operations and support Strong attention to detail and accuracy in handling access data and permissions Working Experience defining AI-readiness: structured content, semantic tagging, and data quality for NLP Proficiency with data governance tools Heavy user of agentic AI or development frameworks Understanding of data platforms, analytics and AI technologies across products such as Google Gemini, GPT, Anthropic Claude, Grok, Devin AI, AgentForce, Microsoft Copilot Studio, GitHub CoPilot, Google Antigravity, Cursor, Glean, CrewAI Proven ability and comfort presenting to a variety of audiences from business stakeholders to Executives Experience with tools and frameworks such as Prometheus, Grafana, OpenTelemetry, ServiceNow, or Runbook Automation platforms Proficiency with Product Management and Collaboration tools: Figma, Jira, Confluence, Notion, SharePoint, Excel Cultural Competency working across Chinese, American, Desi, European, and South American cultural contexts, ensuring messages are communicated with clarity and tact Certifications are a plus: CAPM, PMP, PMI-ACP, SAFe, CSM, PRINCE2 Bilingual proficiency with Mandarin and English is a plus


The base salary budgeted range for this position is $125-155k. Individuals may also be considered for bonus and/or commission. This is a remote position that will have core working hours in EST.



Lenovo's various benefits can be found on

www.lenovobenefits.com

.



In compliance with Colorado's EPEWA, the expected application deadline for this position is February 2, 2025. This applies to both external and internal candidates.


We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class.

Additional Locations

:
* United States of America - North Carolina - Morrisville