Job Description

Job Category: Hotel-Operations
Degree Level: Associate Degree
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Job Overview
Do you see yourself as an Engineering & Security Manager? What's your passion? Whether you're into sports, shopping or just reading a good book, at IHG we're interested in YOU. At IHG we employ people who apply the same amount of care and passion to their jobs as they do their hobbies - people who put our guests at the heart of everything they do. And we're looking for more people like this to join our friendly and professional team.
As an Engineering and Security Manager, you will manage the daily operations of both the Security and Engineering functions to ensure a safe, secure, and well-maintained hotel environment for guests, colleagues, and assets. Oversee safety and security compliance, life safety systems, and maintenance projects while adhering to federal, state, and local regulations, as well as IHG brand standards.
Duties and Responsibilities
Leadership& Operations

• Manage the day-to-day activities of Security and Engineering teams, including scheduling, work assignments, and coverage planning.
• Oversee completion of maintenance projects, preventive maintenance programs, and safety compliance inspections.
• Conduct regular department meetings, communicate policies and procedures, and ensure effective collaboration between Security, Engineering, and other hotel departments.
• Alert management to potentially serious issues impacting safety, maintenance, or compliance.
• Monitor department performance and initiate corrective action as needed.

Safety & Security Oversight

• Maintain a safe and secure hotel environment through enforcement of safety procedures and federal, state, and local compliance.
• Oversee fire and life safety systems, including monthly checks, drills, and certification renewals (FSD, AED, Fire Extinguishers, etc.).
• Manage the incident reporting process and investigate all loss, safety, or security incidents involving guests or employees.
• Conduct and document monthly safety meetings, drills, and follow-ups on open risk items.
• Oversee and maintain hotel key management systems (Visionline, KeyPro, fobs, and beacons).

Engineering & Maintenance

• Supervise maintenance and repair of hotel systems including HVAC, plumbing, mechanical, electrical, and general building operations.
• Implement preventive maintenance programs to ensure equipment reliability and compliance with brand standards.
• Maintain security of tools, equipment, and inventory to minimize waste and loss.
• Ensure proper upkeep of public spaces, guestrooms, and back-of-house areas through regular inspections.
• Schedule and supervise outside contractors as necessary for specialized maintenance or life-safety projects.

Training & Compliance

• Train and educate employees on safety, emergency, and security procedures in compliance with OSHA and local fire codes.
• Maintain all necessary certificates of fitness, licenses, and training documentation for both departments.
• Support continuous improvement initiatives related to loss prevention, energy efficiency, and regulatory compliance.

Administrative & Financial

• Manage departmental budgets, control labor costs, and maintain expense within forecast.
• Prepare financial and operational reports as required by management and ownership.
• Maintain accurate audit reports and risk management documentation.

Collaboration & Guest Service

• Promote teamwork and communication with all departments to ensure guest satisfaction and operational excellence.
• Respond promptly to guest concerns or safety issues.
• Represent the hotel in safety, compliance, and community relations as required.

Other Duties

• Serve as "Manager on Duty" as scheduled.
• Perform other related duties as assigned.

Accountability
This position oversees Security and Engineering teams within a large, full-service luxury hotel environment with extensive facilities and VIP clientele. The role requires cross-departmental coordination and direct accountability for property safety, maintenance, and regulatory compliance.
Qualifications & Requirements

• College or vocational training plus five years of combined security and/or engineering experience, including supervisory responsibility.
• Experience in luxury hotel operations or equivalent facilities management setting required.
• Knowledge of OSHA, NFPA, FDNY, and NYC DOB regulations.
• FSD Certification required.
• EPA Level 3 / HVAC certification preferred.
• Working knowledge of plumbing, electrical, and mechanical systems, along with security and surveillance technologies.
• CPR and First Aid certification required.
• Ability to lead cross-functional teams and coordinate multi-departmental priorities.
• Excellent communication, organization, and leadership skills.
• Must be available to work nights, weekends, and holidays as operationally required.

Physical Requirements:

• Frequently standing, walking, climbing, and handling tools/equipment.
• Lifting, carrying, pushing, and pulling items weighing up to 100 pounds.

What You'll Gain
At the InterContinental New York Barclay, we believe our leaders grow through experience, accountability, and purpose. In this role, you will gain:

• Salary Range: $80k - $90k Annually
• Cross-Functional Expertise: Exposure to both Security and Engineering disciplines, building a strong foundation in facilities operations, safety, and regulatory compliance.
• Leadership Development: Opportunities to lead diverse teams, influence decision-making, and develop management skills through active participation in strategic planning and operational execution.
• Brand & Operational Knowledge: In-depth understanding of IHG brand standards, crisis response procedures, and sustainability initiatives that elevate our guest and colleague experience.
• Career Growth: Visibility within IHG's New York portfolio and the Americas region, positioning you for future advancement within Engineering, Security, or broader hotel operations.

Impactful Contribution: A direct role in safeguarding our colleagues, guests, and assets-ensuring that every experience at The Barclay reflects excellence, safety, and genuine care.
About Us: At IHG, we've made a promise. As one of the world's leading hotel groups, we're here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected - wherever they are in the world. Want to be part of the journey?
About the Team: As the world's first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental? brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you'd like to embrace a world of opportunities, we'd like to welcome you to the world's most international luxury hotel brand.

Skills Required