Job Description

Full Time / Direct Hire - On-Site, Washington, DC
Cultural Institution
Hands-On Systems Engineer Wanted at Renowned Museum
Salary range: $100,000 to $125,000 per year base
Are You the Missing Piece?
If you love keeping mission-critical systems humming, leading a tight-knit technical team, and making sure guests have a seamless experience from ticketing to checkout, this role is your playground. You'll be the heartbeat behind museum operations, owning uptime, elevating support, and rolling up your sleeves to solve real tech challenges in a high-energy, guest-facing environment.
This isn't a back-office job; you'll be hands-on with hardware, software, integrations, and real-time issue resolution. From POS rollouts to system upgrades to major event support, you'll be the person teams rely on when it matters most. If you thrive in fast-paced environments where technology meets hospitality and operational excellence, you'll fit right in.
What's it going to take to score an interview?

• 3+ years directly managing technical support or engineering staff (including performance reviews).
• 5+ years of hands-on experience supporting enterprise ticketing, POS, hospitality, or similar systems.
• A background that grew up through engineering, IT helpdesk, or systems support is a big plus.
• True hands-on-keys comfort: hardware, software, Mac/Windows/Android, POS terminals, kiosks, scanners, payment readers, and all the cables and configs in between.
• Knowledge of APIs, system integrations, PCI-DSS, KPIs, SLAs, and operational service levels.

You should take this meeting because ...
This is a rare chance to blend strategy, leadership, and hands-on technical problem-solving in a mission-driven environment where your work has immediate impact. You'll shape the guest experience by keeping ticketing, POS, and operational systems running flawlessly, all while leading and mentoring a strong technical support team. If you want to build world-class support processes, own meaningful KPIs, stay close to the tech, and see the real-world results of your work every single day inside a vibrant cultural institution, this role delivers.
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The Hired Guns does not and will not discriminate in considering and referring candidates for employment, or in its treatment or advancement of its employees, and will not tolerate harassment, on the basis of race, color, religion, gender (including gender identity and expression), sexual orientation, place of origin, years on this Earth, disability, or any other status protected by applicable federal, state or local law.

Skills Required