Job Description

What you can expect in this role:
NOTE: This is a 2nd shift position, typical hours are 3:00-11:30 pm

• Manages activities in an engineering business unit/group/area/function, providing a variety of engineering work in support of Company product development and ongoing operations.
• Manages staff and/or supervisors, assigning work, monitoring activities and evaluating performance. Manages escalated/critical issues. Administers employment actions, provides coaching and guidance to staff and promotes staff training and development. Supports the development of department budget, policies and procedures. May coordinate work of outside vendors and contractors.
• Leads work activities of the business unit/group/area/function, planning and organizing work, providing for adequate staffing and resources and maintaining work on schedule so that ongoing customer satisfaction is maintained.
• Identifies and implements strategies and efficiencies to enhance customer experience and align with business operations.
• Communicates with other related departments to coordinate work and resolve issues as needed. Provides internal and external customer feedback and leads/participates in teams related to new or ongoing project work and other areas as needed.
• Leads/contributes to process/other improvements based on evaluation of existing procedures and business needs. Utilizes data, metrics and system tools to ensure efficiency and to maximize customer experience. Identifies problems, obstacles and opportunities and proactively takes action to address issues. Strives for continuous improvement.
• Leads maintenance of internal technology and systems resources within own group(s). Coordinates with related technology areas, vendors and others as needed to resolve issues, perform system upgrades and maintain ongoing functionality.
• Prepares reports and other information summarizing work activities and reports results to peer groups as well as senior management. Prepares various analyses as needed to highlight issues and resolve questions.
• Maintains knowledge of Company products and services and engineering knowledge as well as changes and developments in the industry affecting work activities. May participate in outside industry groups and forums related to business activities.

What you will need to succeed:
Bachelor\'s Degree in engineering or equivalent combination of education and work experience required.
Management skills and ability.
Ability to organize, prioritize and direct work activities.
Experience with the operations of the area managed.
General business knowledge required, including specific knowledge of businesses supported.
Excellent customer service and business relationship-building skills required.
Reasoning, problem solving and analytical skills to resolve issues.
Project management skills and abilities.
Communication skills, both verbal and written.
Personal computer skills, including Microsoft Office.

PHYSICAL DEMANDS:

• Extensive sitting, standing and computer use.
• Extend and reach with hands and arms and use hands and fingers.
• Occasionally required to climb, balance, bend, stoop, kneel or crouch.
• May be required to lift, move and carry up to 50 pounds.
• Some travel required.
• Work with exposed moving electro-mechanical parts.
• Work with exposed electrical power requiring proper protective equipment.

WORK ENVIRONMENT:

• General office environment.
• Normal office noise level, with occasional moderate noise.

Why IDEXX

We\xe2\x80\x99re proud of the work we do because our work matters. An innovation leader in every industry we serve, we follow our Purpose and Guiding Principles to help pet owners worldwide keep their companion animals healthy and happy, to ensure safe drinking water for billions, and to help farmers protect livestock and poultry from disease. We have customers in over 175 countries and a global workforce of over 9,000 talented people.

So, what does that mean for you? We enrich the livelihoods of our employees with a positive and respectful work culture that embraces challenges and encourages learning and discovery. At IDEXX, you will be supported by competitive compensation, incentives, and benefits while enjoying purposeful work that drives improvement.

Let\xe2\x80\x99s pursue what matters together.

EOE/Minority/Female/Disabled/Veteran