Job Description

The Engineering Account Manager at Aptyx will be a pivotal member of the Business Development team, responsible for managing aspects of customers at the North Carolina Site. As an Engineering Account Manager, you will play a critical role in maintaining and expanding our client relationships by writing quotes for existing development and manufacturing projects and supporting client relationships. Your expertise in engineering and sales will ensure that our existing customers receive the highest level of service and satisfaction.



Duties and Responsibilities

Development Quote Management:

Prepare detailed quotes and support change orders for existing development projects, ensuring all specifications and client requirements are met efficiently.

Development Customer Relationship Management:

Develop and maintain strong relationships with existing development customers, handling client feedback, providing quotes and change orders to clients, reviewing quotes and change orders with clients, reviewing future plans with customers, providing production price previews, and working closely with Project Managers to resolve issues to ensure ongoing customer satisfaction.

Manufacturing Quote Management:

Prepare detailed quotes for manufacturing, ensuring all specifications and client requirements are met efficiently.

Manufacturing Customer Relationship Management:

Develop and maintain strong relationships with existing manufacturing customers, handling client feedback, providing manufacturing quotes, reviewing gross margin of existing production, providing updating manufacturing pricing, reviewing future plans with customers, hosting periodic business reviews, and working closely with Operations and Customer Service to resolve issues to ensure customer satisfaction.

ForecastingBusiness Planning:

Partner with customers to understand their pipeline and demand forecasts. Translate customer plans into accurate internal forecasts for revenue, capacity, and resource planning. Regularly update forecasts based on customer feedback and new or expanded opportunities to enable proactive business decisions.

Collaboration with Sales Team:

Work closely with Business Development Executives (BDE) to ensure a seamless transition of new clients into ongoing account management. Consult with BDEs on newly acquired and existing customers to ensure continuity and satisfaction.

Sales Support:

Assist in identifying opportunities for upselling and cross-selling within existing accounts and collaborating with the sales team to strategize on expanding client engagement.

Documentation and Reporting:

Maintain accurate records of all quotes, transactions, communications, and feedback from clients. Utilize CRM tools to track customer interactions and report on sales progress. Provide regular updates to management on account status, challenges, and opportunities.

Strategic Planning:

Stay informed of market insights and capability needs to enhance services. Participate in strategic planning and sales strategy development to achieve business objectives.

Customer EngagementVisits:

Support customer relationships through both on-site visits at customer facilities and hosting customer visits at company facilities. Ensure customer visits are well-prepared, coordinated with internal teams, and deliver a positive and professional experience.

Industry EventsTravel:

Participate in trade shows, conferences, and industry events to represent the company, support customers, and stay informed on market trends and opportunities. Up to 20% travel required.


Qualifications

Bachelor's degree in engineering, business administration, or a related field. Minimum of 3 years of experience in the medical device industry. Excellent communication, negotiation, and interpersonal skills, with a proven ability to manage and enhance customer relationships. Strong understanding of the technical requirements of medical device projects and the ability to communicate these effectively to clients. Proficient in CRM software and MS Office; familiarity with CAD software is a plus. Detail-oriented with a knack for problem-solving and a commitment to high-quality work. Proactive and self-motivated with a strong team orientation. Ability to work in a dynamic, fast-paced environment. Adept at handling multiple concurrent tasks and meeting tight deadlines.


Measurement of Performance


Revenue at North Carolina site

Gross Margin at North Carolina site Quote Delivery Time Quote Accuracy Quote Dollars Purchased Quote Conversation Rates Client Satisfaction Levels Customer Retention Rates Purchase Orders from Upselling and Cross-Selling * 360 Degree Internal Collaboration