Job Description

Date Posted: 2025-12-05
Country: United States of America
Location: PW100: East Hartford 400 Main Street, East Hartford, CT, 06118 USA
Position Role Type: Onsite
U.S. Citizen, U.S. Person, or Immigration Status Requirements: Must be authorized to work in the U.S. without the company's immigration sponsorship now or in the future. The company will not offer immigration sponsorship for this position.? The company will not seek an export authorization for this role.
Security Clearance: None/Not Required
Are you ready to explore the world of aerospace and defense? Do you want to learn from and collaborate with some of the greatest minds in the industry? At RTX, our internships, co-ops and full-time careers provide an exceptional foundation to work on complex problems, advance your skills and create a safer, more connected world. Discover opportunities to make a difference at RTX.
Pratt & Whitney is working to once again transform the future of flight--designing, building, and servicing engines unlike any the world has ever seen. And because transformation begins from within, we're seeking the people to drive it. So, calling all curious.
Come ready to explore and you'll find a place where your talent takes flight--beyond the borders of title, a country, or your comfort zone. Bring your passion and commitment and we'll welcome you into a tight-knit team that takes our mission personally. Channel your drive to make a difference into shaping an organization and an industry that's evolving fast to the future.
At Pratt & Whitney, the difference you make is on display every day. Just look up. Are you ready to go beyond?
What You Will Do
The Customer Technical Service Engineer works directly with airline customers and engine overhaul facilities and teams up with their respective disciplines to:

• Understand and implement corrective action for engine related in-service events and hardware issues identified during overhaul.
• Support MROs to resolve work-stops during teardown and reassembly of engines.
• Support Airlines to resolve Aircrafts on the Ground (AOGs) and coordinate resolution of service issues.
• Initiate technical data development of documentation for engine/module piece part inspection and for Engine Manuals (EM) and Aircraft Maintenance Manuals (AMM).
• Coordinate with the technical publication organization (MDE) and provide direction for all technical publications' issues related to their hardware.
• Interface with Airbus by providing design, operation, maintenance, and customer service data.
• Coordinate resolution on hardware investigations (CPRs - Customer Part Returns)
• Coordinate resolution on Quality Notifications (QNs)

Qualifications You Must Have

• Bachelor's Degree in Engineering or a related field
• Minimum Cumulative GPA of 3.0

Qualifications We Prefer

• Bachelor's Degree in Mechanical or Aerospace Engineering
• Experience collaborating with a team to develop innovative ideas
• Experience with communicating clear and effective written and verbal messages to a broad audience
• Experience in Microsoft Office Suite (Word, Excel, PowerPoint)

What We Offer

• Relocation will be offered for those who qualify.
• Eligible for the Employee Scholar Program on Day 1.
• On the job training provided.

Learn More & Apply Now!
This position is classified as onsite. Please ensure this role type (defined below) is appropriate for your needs before applying to this role. Candidates will learn more about role type and current site status throughout the recruiting process.
Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees, as they are essential to the development of our products.
As part of our commitment to maintaining a secure hiring process, candidates may be asked to attend select steps of the interview process in-person at one of our office locations, regardless of whether the role is designated as on-site, hybrid or remote.
The salary range for this role is 55,000 USD - 107,000 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate's work experience, location, education/training, and key skills.
Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.
Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company's performance.
This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.
RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.
RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act.
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Skills Required