Job Description

Degree Level: High School Graduate
:
BGIS is currently seeking an Energy Program Manager to join the team in US Remote.
BGIS is a leading provider of integrated real estate management services, including facilities management, project management, energy & sustainability services, strategic workplace consulting, real estate services and capital planning. Its range of solutions, supported by efficient systems, processes, and people, enables it to create and optimize places that work for its clients. The team is dedicated to inspiring better business performance and helping clients focus on their core businesses.
Position is performed remotely; however, may require travel/driving to client locations for training, meetings and other in-person events.
KEY DUTIES & RESPONSIBILITIES
Account Management / Client Relationship Management

• Is a client interface for the assigned account(s). Client representatives with whom this position typically interacts with are at the director level
• Develops and builds effective relationships with clients and ensures client satisfaction
• Manages client expectations with respect to scope definition of energy related services contained within the master services agreement
• Conducts regular meetings with clients to understand and anticipate needs
• Provides feedback to internal stakeholders on potential offerings for assigned account(s)
• Recommends and markets additional services based on understanding of clients' needs

Service Delivery

• A primary point of contact for service delivery for various energy initiatives and programs.
• Establishes key performance indicators and client expectations jointly with clients and other relevant stakeholders where required
• Develops business cases, program plans and execution milestones for current and future energy initiatives
• Conducts regular meetings with clients to solicit performance feedback and identify areas for improvement
• Collaborates with relevant stakeholders to close performance gaps relating to performance metrics, where required
• Develops clients' understanding of energy best practices to enable achievement of greater energy efficiencies, provide training as required to broader account team
• Seeks input from client and broader account teams for possible reasons for building energy inefficiencies identified
• Creates and implements corrective action plans in collaboration with the client and facility management operations team to address building energy efficiencies
• Investigates new technologies, industry trends and develops pilot programs to meet client needs and drive further energy performance
• Participation in weather event response activities
• Other duties as assigned

Program Management and Ongoing Reporting

• Develops, recommends, and supports the execution of program plans for assigned account(s) with the Facility Management and Project Management teams.
• Project manages and collaborates with relevant stakeholders to deliver services and to ensure service level agreements and key performance indicators are achieved
• Presents and reviews utility management reports to clients
• Responsible for overall management, tracking and reporting of utility cost savings initiatives.
• Support regular client reporting initiatives around energy, utilities, GHG emissions and ESG.

EDUCATION, JOB-RELATED YEARS OF EXPERIENCE & QUALIFICATIONS
MINIMUM EDUCATION: Community college diploma or equivalent training (e.g., RPA, CET)
JOB-RELATED EXPERIENCE: 7 years or more
Knowledge & Skills

• University degree or community college diploma in a relevant field such as mechanical engineering, building science or building engineering, environmental management, preferred, or University degree or community college diploma in business administration
• More than 7 years of account management and program execution work experience
• Well-developed client relationship management skills along with ability to interface, manage relationships and client expectations with client representatives at the director level
• Well-developed influencing, persuasion, and negotiation skills
• Skilled at account management, service delivery management and program management
• Exceptional client service orientation and responsiveness
• Understanding of building performance engineering, asset assessment and capital planning concepts, terminologies, and practices
• Knowledge of building performance principles, HVAC, controls and lighting, an asset

Licenses and/or Professional Accreditation

• Professional Engineering Designation from a Professional Engineering Association, an asset
• Certified Energy Manager from Association of Energy Engineers, an asset
• LEED Certification from US Green Building Council, an asset

Our company culture includes a robust mix of sound business practices and employee initiatives that promote personal and professional development, work/life balance, health and wellness and community involvement.
The Company is an equal opportunity employer. We believe every employee has the right to work in surroundings that are free from all forms of unlawful discrimination. We are committed to providing equal employment opportunity to all employees and applicants without regard to race, color, religion, gender, national origin, age, disability, ancestry, creed, marital status, sexual orientation, or Veteran or military status, genetic information or any other basis prohibited by local, state or federal law in the relevant jurisdiction. This policy applies to all terms and conditions of employment including, but not limited to employment, advancement, assignment, and training.
BGIS is committed to strengthening our diversity through recruiting and retaining minority and women professionals from all backgrounds. Our commitment is consistent with our recognition that it is the outstanding people within BGIS who the source of our strength has always been. We recognize that promoting diversity is an integral component of our continuing quest for organizational excellence.
This commitment to Equal Employment Opportunity is made equally as a social responsibility and as an economic and business necessity. Anyone with questions or concerns regarding Equal Employment Opportunity should contact their direct supervisor or the Human Resources Department without fear of retaliation of any kind.
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Skills Required