Job Description

UFS empowers community banks and our people to thrive - together. We are a growing company of passionate, talented and driven individuals who care deeply for one another and our customers. As part of a diverse and skilled Service Delivery Team, you will be tasked with providing support for UFS clients. The Analyst position provides entry level support, installation, and maintenance for clients. The nature of the role involves continued participation in refinements of the product/s and/or service/s through basic maintenance, support, and automation initiatives. The role includes all the responsibilities of a Junior Analyst in addition to the below.

Role Responsibilities

This list of duties and responsibilities is not all inclusive and may be expanded to include other duties and responsibilities.

Provide Support by investigating user problems and identifying problem sources to determine possible solutions Perform system tests and implement solutions as needed Maintain confidentiality regarding the information being processed, stored or accessed by the end-users on the network Provide quality assurance on installed products Develop technical skills and stay abreast of changing technologies to provide exceptional service to clients Meet all requirements of the established certification track for career development Respond to customer tickets as they are submitted Respond to tickets as they come in from monitoring software Assist with the troubleshooting of new hardware for customers Advise customers on best practices when requests are made for configuration changes Train on new technologies Study for certifications Write documentation for new issues that may be found in a customer environment Other duties as assigned

Education and Experience

1-2yearsof experience in a technical support environment preferred Experience with Windows environments is required Experience with RMM products is preferred Experience within the financial services industry is a plus

Knowledge, Skills and Abilities

Driven, results-oriented individual with a desire for continuous skill improvement A proactive self-starter with strong ownership and responsibility traits Excellent communication, organizational skills, and strong interpersonal skills Respect differing opinions and earn the respect of others Enjoy working in a team-oriented, collaborative environment Strong analytical, creative problem-solving and troubleshooting abilities Motivated, curious and independent learner with a strong sense of ownership and accountability Ability to work effectively with deadline requirements Ability to excel in a fast-paced, customer-centric environment with a focus on accuracy and details Effective time-management, prioritization and scheduling skills Take ownership of customers issues and follow problems through to resolution Serve the Purpose of Empowering Community Banks and our People to Thrive - Together

Success Factors

Personal characteristics that contribute to success in this position are as follows:

Driven to succeed; results-oriented Desire to continuously improve skills through continuing education, training and development Proactive with a pleasant manner; self-starter with a strong sense of ownership and responsibility Able to earn the respect of others and respect differing opinions Strong interpersonal and teamwork skills

Physical Environment and Working Conditions

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Normal office environment with little exposure to excessive noise, dust, temperature and the like Position requires frequent sitting and some reaching, kneeling and walking Position may require heavy lifting of equipment, up to approximately 100 pounds While performing the duties of this job, the employee is required to walk; sit; use hands to finger, handle or feel; reach with hands and arms and talk or hear Work may require more than40 hours per week to complete the essential duties and primary responsibilities of the position May at times be on-call or requested to work an evening or weekend shift Local travel and non-local travel may be required via both ground and air transportation Travel 0 -10%

You will be asked to participate in culture-related meetings, activities and events. We firmly believe that building culture and teamwork in our people - first organization requires extra intentionality, and thus your participation and engagement isn't just encouraged - it is required and part of your responsibility. If you do not want to participate in these, please do not apply.

Who is UFS?

UFS is the community bank technology outfitter that inspires confidence for community banks, by providing purpose-built solutions that make technology work for them, instead of the other way around.


Founded in 1991, our purpose is to Empower Community Banks and Our People to Thrive - Together. We live that Purpose by always putting people first in our decisions and actions.


Our engaged culture is strongly influenced by the passion our team members bring while serving Community Banks and their communities. We believe in encouraging confidence in each other and delivering solutions that make our customers confident with us. To that end we seek out problem solvers, creative thinkers and engaged individuals that thrive in a fast-paced yet supportive environment.


We believe engaged employees lead to loyal customers, which in turn drives results for our business. We are caring, intense, and approachable, and have a lot of fun along the way.

Benefits

Health, Dental & Vision Insurance; eligible Day 1 of Employment 401k Match of 100% up to 6% of your Salary Paid Holidays Vacation & Sick Time Volunteer Time Off Opportunities for Advancement Gym Membership Reimbursement Program Wellness Program to lower your Monthly Premium Child Fundraiser Donation Program Matching Gifts Program Employer Paid Premium for Life Insurance Short/Long-Term Disability Coverage Flexible Spending Healthcare Accounts Employee Referral Benefits Fun Employee Events - Lunch & Learns, Celebrations, Summer Events Robust Leadership Development Program Employee Assistance Program
The above statements reflect the general details necessary to describe the principal functions of the occupation described and shall not be construed as a detailed description of all the work requirements that may be inherent in the occupation.